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Application Support Engineer

Company: Asset Inventories
Location: New York
Posted on: November 11, 2019

Job Description:

Application Support Engineer/Analyst - XAE

Job Type: Permanent contract
Primary Location: United States-New York-New York
Department Summary:
The Information Technology Department ("ITEC") has worldwide responsibility for supplying Global Banking and Investor Solutions
("GBIS") various divisions with all the IT resources necessary for them to function under competitive conditions in terms of
technological standards, service quality and cost. ITEC is composed of talented professionals who every day translates ideas into
action by combining the strength of our expertise in IT with a deep understanding of investment banking. Our teams are ensuring that
we deliver the service our businesses need to compete and serve Soci--t-- G--n--rale's clients. Our objective is to deliver great
production services in a well-controlled, high quality and cost-effective way, and to deliver competitive application systems that allow
GBIS to grow its business in existing and new markets, launch new products and take advantage of new opportunities when they
arise. ITEC is responsible for facilitating entry to new markets, compliance with regulatory needs, growth in business volumes, and
operational efficiency improvements in our overall front to back processing environment.

Our team is seeking to add a Application Support Engineer/Analyst for the XAE ITEC team. This role is in ITEC/MKT/XAE team
focused on serving the Global Execution Services desk.
Day-to-Day Responsibilities:
Responsible for the Fidessa application used by traders, sales and middle office on the trading floor.
Responsibility includes software releases, configuration, monitoring and support of all production system components and
Support, develop and maintain system scripts
Ensure system availability, performance, capacity, and monitoring through proper response to incidents, events and
Troubleshoot technical or functional issues in a complex financial environment to provide timely resolution, with various
applications and platforms that are global.
Partner with global development and application support teams in New York, Montreal, Paris, Bucharest, Bangalore and
Hong Kong. Work in follow-the-sun model
Position being on the main trading floor, extensive interaction is expected with traders, sales, developers and quants.
Gaining in-depth exposure to both the business and technology aspects of equity derivatives business.
Bring a passion to stay on top of DevOps trends, experiment with and learn new CD technologies.
Help or mentor other members of the team, preach and spread DevOps as religion in the firm.

Develop applications and scripts to automate manual operational tasks as well as build custom real-time monitoring tools and


Undergraduate or Graduate degree in Computer Science or related concentration.
Experience Needed:
2+ years' experience in financial services industry

Desired / Plus:
Experience with monitoring systems such as ITRS / Geneos
Direct server side Fidessa experience on an enterprise system.

Technical Skills:
Comfortable working on UNIX / Linux (Sysadmin, Shell Scripting, etc.) and Windows environments.
Experience working with relational databases, excellent SQL skills.

Desired / Plus:
Knowledge of FIX and other order/rfq/trading protocols.
Oracle Databases
Task Schedulers (Autosys)
Strong with in scripting language (Shell,TCL, Perl, Python, etc.)
Understanding of the Agile and Continuous delivery.
Networking Knowledge
Hands on Development Experience with (JAVA, C#, C++)
Experience with one or more: Source control management systems (GIT or Subversion);


Energetic, self-directed and self-motivated, able to build and sustain long-term relationships with business and colleagues.
Ability to solve problems with a keen eye for details; a strong desire to learn and contribute solutions and ideas to the team.
Exceptional analytical skills, able to apply knowledge and experience to propose creative, value driven viable solutions.
Self-directed, independent and comfortable in a fast paced, ambiguous and matrix environments.
Can manage multiple tasks and use judgment to prioritize and escalate to achieve desired outcomes.
Strong verbal and written communication skills.
Desired / Plus:
Knowledge on Capital Market and Investment Banking Activities.
Knowledge of Fidessa order management system

Educational Requirements:
Undergraduate or Graduate degree in Computer Science or related concentration.

Keywords: Asset Inventories, New York , Application Support Engineer, Engineering , New York, New York

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