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Retention Marketing Manager

Company: Confidential
Location: New York
Posted on: December 4, 2019

Job Description:

We're on a mission to safeguard the personal well-being of humans worldwide. We're an emerging high-tech company, still operating discreetly, and on a mission of enhancing personal wellbeing, by offering first of their kind personal services that any smart-phone user can access via an app. -Our technologies are already in select markets serving thousands of people and will soon be launched nationally. Since our inception in May 2017, we've grown to over 100 teammates globally and have raised $60m from very well-known, successful investors, such as the founder of e-Bay. We're led by executives and a founder who have already innovated and led large organizations at Amazon, Uber, IBM, Tumblr, as well as founded and led multi-hundred-million $ startups. - We've developed a novel suite of services, with the use of state-of-the-art technologies such as AI, machine learning and computer vision. We're disrupting the industry. Join us in our human-centric mission as a Retention Marketing Manager! - - As a Retention Marketing Manager based out of our NYC HQ, you'll build a highly loyal member base and drive a high monthly recurring revenue across that member base. Ultimately responsible for driving impactful communications across owned and paid channels to grow, retain and deepen members' relationship with TG-17, you're highly analytical and proactive and will craft and grow meaningful, long-term consumer/brand relationships with our members. Strategically, you'll be focused heavily on driving TG member retention, loyalty and re-engagement through the funnel - heavily focused on driving subscription rates, renewals and profit per member. This means heavy emphasis on LTV-based marketing, geared to improve member performance at each stage of their lifecycle past install; always using data-informed strategies and tactics to drive best-in class audience development plans and results. We can't wait to meet you! What You'll Do As a Retention Marketing Manager, you'll: Optimize key retention customer engagement KPIs (new member registration, subscription early retention, time in app, reactivation, etc.). Create, implement, and automate the entire customer lifecycle communication flow across key member segments (focused on push, email, in-app messaging, etc.). Consistently identify, A/B test, and implement new channel targeting, creative, and messaging approaches to optimize app engagements (e.g. early education for new members). Apply various data modeling techniques in order to identify the most profitable path to incremental revenue and user growth across all marketing channels." - Oversee incentive marketing and promotional strategies and tactics, always focused on the payback of those efforts. Maintain a pulse of how the business is trending through the funnel and in general, why, and fostering discussions around improvement strategies (always funneling insights back to top of funnel partners to optimize for strong LTV prospects) Experience You Bring Minimum 6 years' experience in customer retention and engagement marketing that profitably cultivates strong/loyal mobile audiences Experience vetting & selecting the latest lifecycle/CRM/engagement tech stacks (specifically designed for rapid A/B testing, flexible user segmentation, and implementation of communication tactics to those mobile users' segments)" - Experience executing effective lifecycle/CRM/engagement campaigns from brainstorming, to A/B testing, to implementation, to optimization based on payback Experience assessing relative value of owned and paid engagement channels to drive user life stage lifts Experience leveraging KPI dashboards for company-wide communication (and automating those) Proven track record of thinking outside the box, ideating and executing creative solutions to consumer problems BA/BS degree in a quantitative arena, with MBA a plus Skills You Have CRM superuser (Simon Data, Apptivo, SalesForce, etc.) Advanced knowledge of CRM development, best practices and design patterns. Knowledge and experience with modern project management tools and methodologies. Advanced skills in Microsoft PowerPoint, Excel (Pivot Tables, VLookup, etc.). Should be well-versed in direct marketing metrics, data analysis and response measurements Comfort level working in a fast-paced, ambiguous startup environment We hope you'll join us! -

Keywords: Confidential, New York , Retention Marketing Manager, Executive , New York, New York

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