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Assistant Director - Sr Project Manager

Company: Moody's Corporation
Location: New York
Posted on: December 6, 2019

Job Description:

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $4.4 billion in 2018, employs approximately 13,100 people worldwide and maintains a presence in 42 countries. Further information is available at www.moodys.com. Moody's Analytics provides financial intelligence and analytical tools supporting our clients' growth, efficiency and risk management objectives. The combination of our unparalleled expertise in risk, expansive information resources, and innovative application of technology, helps today's business leaders confidently navigate an evolving marketplace. Department Moody's Analytics Accelerator (MAA) Job DescriptionIn this role for the Moody's Analytics Accelerator, you will be a part of the team that supports our clients in the implementation, on-boarding, and operations of Moody's Analytics Solutions. You will be responsible for the software implementation and on-boarding of customers, and managing their operational needs throughout the relationship. This includes project planning the full implementation, acting as a primary liaison to the customer for the implementation, coordinating and driving internal team efforts to on-board customers, and identifying any new needs for future product development. You will also ensure that our products and technology are used effectively and appropriately to add value to our clients' businesses. This include the following requirements:Support clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email, telephone, and in personWorking closely with the client and internal teams to determine the scope and plan for implementation of the solutionDeveloping project and resource plans that support the planned implementation of the softwareSupporting clients in the development of joint program plans that ensure the successful adoption of Moody's solutionsManaging the successful execution of project plans; monitoring and reporting on progress and facilitating adjustments as needed as and when requirements evolve; proactively identify and manage project risks and issues; facilitate coordination amongst Services, Product Management and Product EngineeringObtaining client acceptance for deliverables defined in the contractDriving gap analysis and requirements clarification workshops for implementation projectsCoordinating post implementation support as necessary; support the development of proposals for follow-up engagementsManaging the relationship with the client for the duration of the engagement, and continuing to act as a point of contact when escalation is required for post-production support. This includes managing the client's expectations and managing the communication with the client; proactively identify and manage client-side risks; and helping to coordinate internal teams to provide solutions to serious production issues that ariseProvide in-depth education and assistance on product features, functionality and the product technical architecture.Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Research, etc.Provide constructive feedback to the sales and training groups regarding client needs and opportunitiesIdentify, capture, and channel client feedback on product features and functionality to our Product ManagersManage and escalate requests appropriately while maintaining ownership of client interaction and delivery solution.Rotational Weekend On-Call Support work may be requiredQualificationsBachelors degree with an emphasis in Finance and EngineeringSuperb analytical skills and persistence in analytical and technical problem solvingIn-depth understanding of SDLC and Agile concepts and processesCapability to drive all phases of a software implementation project;Functional knowledge of banking, IT, credit risk management and complex financial instrumentsExposure to Corporate/Commercial banking related credit risk assessment and credit underwriting experienceNote: On average, this position requires 25% - 50% travel to our clients' sites. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com.. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications. For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance. For New York City positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the New York City Fair Chance Act. For all other applicants, qualified applicants with criminal histories will be considered for employment consistent with the requirements of applicable law.Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Keywords: Moody's Corporation, New York , Assistant Director - Sr Project Manager, Executive , New York, New York

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