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Director, Outsourced Vendor Relationship Management

Company: Metroplus Health Plan
Location: New York
Posted on: December 5, 2019

Job Description:

Marketing StatementMetroPlus Health Plan provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus? network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.?Position Overview?The Director, Outsourced Vendor Relationship Management, reporting to the COO, will own the entire vendor management process from procurement to renewal/termination. Responsible for driving operational excellence and act as the senior executive for vendor contacts. Provide leadership in the standardization of purchasing, contracting, service delivery and solutions for the organization. Direct and coordinate activities, forecasting, and performance of all MetroPlus vendors. Identify and nurture relationships with vendor partners in order to promote a sustainable, profitable and cost-effective supply chain. Lead and grow a team of accountable vendor managers.Job Description

  • Directly responsible for the performance and results of all vendor operations
  • Maintain strategic vendor alignment with MetroPlus? goals & initiatives?
  • Develop MetroPlus? vendor management principles, and execute against a cross-functionally vetted strategy (including driving RFIs and RFPs) to scale vendor operations (support, risk, etc.)?
  • Lead and grow a team of both senior and junior vendor managers
  • Establish strong, collaborative relationships with key internal and external stakeholders to strategically develop, implement and optimize vendor management processes, tools and policies to achieve performance objectives while mitigating vendor risk
  • Develop robust vendor relationships to maintain effective communication channels and ensure ongoing alignment across several operations teams
  • Manage all contract negotiations and relationship management for all key vendor relationships, including defining service level agreements and implementation of incentive plans aligned with delivering best in class support?
  • Lead discovery and research of new vendors/technologies?
  • Own forecasting and subsequent vendor capacity across all departments and lines of business?
  • Manage governance structure and key contacts to ensure the appropriate vendor interaction takes place to support MetroPlus business operations
  • Oversee monitoring of vendor performance against contractual obligations to ensure overall effectiveness of vendor provided services with the utilization of vendor performance dashboards, scorecards and/or reports
  • Proactively engage with corporate departments to support initiatives and strategies associated with key metrics for the unique partnership and the growth of that partnership
  • Ensure performance improvement and recovery plans are developed, issued, tracked and reported onMinimum Qualifications
    • A Bachelor's Degree (MBA or graduate degree preferred)?
    • 10+ years? experience managing > 50 BPO vendors?
    • 7-10 years expertise in purchasing, supplier collaboration, development and compliance managing 10 or more direct reports (vendor managers)?
    • Outstanding leadership and communication skills
    • Experience with sourcing and procurement and building a vendor program
    • Talent in negotiations and networking?
    • Good knowledge of supplier or third-party management?
    • Aptitude in decision-making and working with numbers?
    • Experience in collecting and analyzing data
    • Minimum 5 years? experience working at a health plan
    • Ability to assume a consulting role with executive management and external executives.
    • Creative problem-solving skills, a win-win mentality.Professional Competencies
      • Integrity and Trust
      • Customer Focus
      • Functional/Technical skills
      • Written/Oral Communication

Keywords: Metroplus Health Plan, New York , Director, Outsourced Vendor Relationship Management, Executive , New York, New York

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