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Design Researcher-Director Level

Company: ZENDA, LLC
Location: New York
Posted on: December 5, 2019

Job Description:

Zenda's DESIGN TEAM is setting the standard in Employee Experience---Twenty years ago, the principals at Zenda led graphic and industrial designers into the new world of user interface design. Today we are leading designers from UI/UX into the next frontier! The leadership team at Zenda believes that there are many skilled designers in the workforce whose talents are underutilized and who are under-challenged in the pursuit of the usability of ecommerce websites and the 'design' of yet another variation on UI/UX design patterns and standards. Skilled designers are a powerful force - when given the right opportunity. Zenda's clients are allowing our designers to define, explore and solve some of their most interesting operational challenges. This is new territory for design! Zenda designers are effecting change throughout the internal operations of Fortune 500 companies. Zenda designers drive innovation by modeling the event of work - relationships among business processes, technology, data and the human worker. Following 25 years running the first and longest operating UX design firm, the founders of Electronic Ink have started a consulting firm driving the next wave of design- Employee Experience within the business enterprise. This is a unique opportunity to become part of Zenda's core team.Zenda's design researchers are consulting partners to the business and technology leaders of our client organizations. We are looking for a strong cognitive /behavioral researcher with strong communication and consulting skills. This position offers the right candidate an opportunity to see inside the most sensitive operational areas of the world's largest companies, setting a vision and roadmap for the application of research to the unique circumstances of our clients. Zenda Design Researchers set the voice of what research means to our clients, our employees and our community, creating visual explanations of these environments that deliver insights, encourage discovery and reveal opportunities. This is unique, important and impactful work, leading client relationships and reporting to the Chief Design Officer.
SKILLS and RESPONSIBILITIES:

  • Ability to quickly learn and understand client business, effectively building professional relationships with colleagues and clients.
  • Demonstrate active listening skills during client and team interactions
  • Contribute creative ideas to further project work and direction of client projects
  • Demonstrate flexibility and a professional approach to giving and receiving constructive feedback
  • Use creativity and innovation to solve client problems
  • Excellent time management skills including the ability to work simultaneously across several projects
  • Effectively build professional relationships with colleagues and clients
  • Informally mentor less experienced consultants, contributing to the ongoing growth of the Zenda team
  • Contribute to and help foster a climate where alternative ideas and approaches are encouraged
    • Project work includes:
    • Contributing to the creation of complex visual models
    • Providing client project strategy and direction
    • Application of recognized research techniques, results analysis and findings reporting.
    • Includes field research methods such as interviews, contextual inquiry, heuristic review,
    • testing, interactive workshops, etc.
    • Developing new and innovative research plans, methods and deliverables
    • Providing thought leadership and subject matter expertise
    • Defining and ensuring interim project deadlines and processes are followed
    • Creation and delivery of compelling presentations and reports
    • Leading day-to-day engagement with clients
    • Workflow development / augmentation of human pathways through a transaction
      • Client work is primarily NYC and/or North Jersey. Travel as needed by project engagement.
        EXPERIENCE:
        • 5++ years of experience in the HCI research field, minimum 3 years of experience creating intuitive workflow-driven solutions (user interface design for websites, mobile devices, business systems, and other applications), with a portfolio of work that demonstrates the level of experience
        • Meaningful experience working in a consulting environment
        • Excellent verbal and written communication skills
        • Passion for user experience and an advocate for the user
          EDUCATION:
          • PhD/MA/MS in HCI, Cognitive Science, Behavioral Science, Human Factors Psychology, Information Design, or related field.
            COMPENSATION:
            • Salary commensurate with experience up to $120,000+ per annum
            • Health, vision and dental benefits package
              APPLY Cover letter and resume to

Keywords: ZENDA, LLC, New York , Design Researcher-Director Level, Executive , New York, New York

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