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District Manager

Company: European Wax Center
Location: Brooklyn
Posted on: December 5, 2019

Job Description:

The District Manager is responsible for the overall operations of the European Wax Centers in Brooklyn, NY, ensuring the overall integrity of the European Wax Center brand, and that the Centers in the district meet all financial and operating goals. The District Manager is responsible for leading Center operations and the direct supervision of Center Managers, ensuring that all managers and Associates provide excellence from a guest experience perspective.

Duties and Responsibilities:
Team

  • Responsible for creating, implementing and executing the overall business staffing plan and ensuring proper staffing levels are maintained by each Center Manager to ensure each guest receives the ultimate wax experience on each and every visit, build sales, and maximizes profitability.
  • Oversees the human resource management function to ensure 100% compliance with all federal, state and local laws and regulations, company policies, guidelines and procedures.
  • Creates, delivers and follows up on Individual Development Plans for all Center Managers.
  • Provides performance feedback and recognition to all Center Managers on an ongoing and timely basis to include manager one-on-ones and performance appraisals.
  • Holds all Center Managers accountable for contributing to team and company objectives.
  • Creates and maintains an open door policy with Center Managers and Associates allowing for open and honest communication, consistency of standards, and appreciation for contributions and suggestions.
  • Provides direction to all Center Managers for performance management of Associates.
  • Effectively trains and develops Center Managers. Ensures Center Managers coach, train, and hold Associates accountable for center standards and performance.
  • Oversees the creation, delivery and follow up on performance improvement plans for managers when needed.
  • Conducts informative and focused Center Manager meetings that include a written agenda.
  • Ensures effective communication occurs to and amongst all Center Managers and Associates.
  • Builds positive, professional relationships with all Center Managers, Associates, EWC Corporate and third party vendors ensuring positive morale and providing a fun work environment.
  • Follows up and ensures recognition and reward programs are in place in each Center to recognize superior performance.
  • Models exemplary leadership behaviors and skills and ensures all managers follow this lead.
  • Ensures Business Review process is used effectively to communicate and review expectations with Center Managers and Associates.Guest Experience
    • Ensures that all Center Managers and Team Members are guest focused first, and exceed the guest's expectations by delivering the ultimate wax experience to each and every guest on each and every visit.
    • Responds to guest comments and criticism in a constructive, positive and timely manner, looking at such as an opportunity to build guest loyalty. Educates and empowers Center Managers and team members to act in a similar manner.
    • Builds positive, professional relationships with members of businesses and other organizations in the community.
    • Drives brand loyalty by leading and outstanding internal and external guest experience in all Centers.
    • Accountable to ensure Managers and Associates are trained to establish trust and build guest confidence by becoming experts in package sales and products, to reach their goals and produce desired results.
    • Actively looks for, identifies, and implements techniques to attract new guests.
    • Delivers superior social media reputation results through ensuring outstanding guest service and takes appropriate actions to all exceptions.
    • Ensures adherence to all management and team member training standards, ensuring all are properly trained to deliver the ultimate guest experience.
    • Delivers superior Reputation Scores through ensuring superior guest services.
    • Provides superior guest experience through ensuring all Managers and Associates adhere to EWC published policies, procedures, scripts, training standards and individual qualifications/licensingQuality Operations
      • Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance Indicators to drive positive business performance.
      • Ensure all Center Managers adhere to company-specific systems, tools, and procedures.
      • Coordinates center maintenance management with Center Managers. Track fixes and mitigate deficiencies.
      • Ensure Center Managers comply with applicable federal, state and local laws and regulations with regard to safety standards to ensure a safe working environment.
      • Ensure Center Managers comply with applicable federal, state and local laws and regulations with regard to Wax Associate licensing.
      • Organizes and leads monthly Center Manager update on sales performance, costs, and key performance indicator results.
      • Keeps current on and ensures implementation of new programs, policies, procedures and promotions.
      • Ensure all Centers adhere to all city, county, state, and federal laws and regulations.
      • Proactively maintains and manages all Center interior and exterior facilities, ensuring all Centers are kept in "like new" condition and meet European Wax Center Corporate published standards.
      • Submits all deliverables in a timely manner.
      • Drives superior results in the Mystery Shopper and Center Evaluation programs.Sales and Profit
        • Produces results consistent with monthly goals. Sets and ensures accountability of Centers in meeting or exceeding key performance objectives.
        • Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover, by sharing all best practices.
        • Communicates business goals and priorities to maximize associate performance, increase sales opportunities, and profitability.
        • Approves all Center Manager schedules to maximize center operations, efficiency, and revenue.
        • Ensures all Center Managers continually grow sales through providing an outstanding guest experience.
        • Maintains center presence throughout the District ensuring effective floor sales leadership and ensuring appropriate staff coverage in all areas of the center.
        • Analyzes business reports, strategizes, creates and executes effective business action plans.
        • Possess strong personal knowledge and ensures all Center Managers possess solid knowledge of labor control and cost of goods control.
        • Ensures all centers meet or exceed budget goals, react to trends, and trouble shoots problem areas.
        • Understands and provides input to period business review and annual operating plans.
        • Reviews business results daily and reacts immediately to any change in business trends by developing and implementing corrective actions when necessaryTalent Management
          • Understands and communicates the company's vision and core values to promote teamwork, and partner in building a team focused on driving the growth of the centers.
          • Recruit, interview, select, hire and retain the most qualified individuals for Center Managers.
          • Oversee Center Managers in the hiring of Associates.
          • Leverages all available recruiting methods and teaches Center Managers to do the same.
          • Provides appropriate feedback in the moment, during weekly touch bases and in the performance planning and review process.
          • Celebrates positive performance and partners with management to identify performance opportunities for ongoing feedback and development.
          • Ensures clear career paths are outlined, teaches Center Managers to do the same. Coaches associates on current and future possibilities.
          • Creates a learning environment by implementing brand programs in sales, guest service and product knowledge.
          • Attend Strut meetings and bi-weekly manager calls.
          • Maintains an open center environment where Center Managers and Associates are free to express their concerns and feelings without free of retaliation or ill will.
          • Motivate Managers to take action to achieve sales goals and drive positive results daily.
          • Develops Center teams by sharing Best Practices between all Centers.
          • Demonstrates professional written and verbal communication when engaging in all business transactions with guests, Associates and the Corporate Office.
          • Administers Performance Improvement Plans when necessary, in a fair and consistent manner.Knowledge and Skill Requirements:
            • Ability to work a flexible schedule to meet business needs.
            • Highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communications skills.
            • Minimum of three years' experience in a multi service or specialty store environment.
            • Ability to travel, including overnight as required.
            • Proficient in computer skills including Microsoft Office (Word, PowerPoint, Excel, Outlook)
            • Excellent written, verbal and presentation skills.
            • Ability to appropriately deal with associates and guests.
            • Excellent time management skills
            • Strong emphasis/experience in operations and customer service industry
            • Must have a proven track record of successfully managing multiple priorities.
            • Must maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.
            • Is self-motivated and a go getter. Is accountable, punctual, organized, and reflects the Brand.The duties of this position may change from time to time..... click apply for full job details

Keywords: European Wax Center, New York , District Manager, Executive , Brooklyn, New York

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