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Associate General Manager

Company: HCL Axon
Location: New York
Posted on: December 5, 2019

Job Description:

SR Number HCLI/HCLI/2019/******* Designation Associate General Manager Location New York Job Description (Posting). The Service Delivery Manager acts as the primary business point of contact to manage the business between MILESTONE and the Account / Client. This includes activities associated with managing the relationship with the Account leadership team, tracking the financial transactions between Service Delivery and the Account, maintaining the operational level agreement between Service Delivery and the Account as well as planning, requirements handling and issues management. You will serve as the escalation mechanism to assist in contacting the responsible group within Service Delivery to ensure adequate support is provided when an Account has an existing or potential problem. As the delivery manager, the Service Delivery Manager implements the policy directives emanating from the Client and assumes the overall leadership role in guiding all administrative, fiscal, treatment, counseling, and community oriented program activities. The Service Delivery Executive is also responsible for the following specific areas of the program: a) Client Program Planning, Development, and Evaluation b) Fiscal Management c) Environment d) Human Resources e) Confidential Records and Files f) Reports (1.) To perform value addition activities (CIP & SIP) and implement strategies to improve productivity. (2.) To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyse the deviation to plan strategies to reduce deviation through levers like Automation & self-driven initiatives. (3.) To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT) (4.) To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews (5.) To ensure generation of an account level EE & EN revenue (6.) To ensure absorption of freshers as per the defined account targets (7.) To identify attrition percentage in accounts and take up initiatives to reduce the same Experience 7-12 Years Qualification Others No. of Positions 1 Skill (Primary) PMO-Program Management-Program Management Country USA Employee Group Business Supp FT City New York Entity INFRA Auto req ID ******BR Removal Date 17-Nov-2020

Keywords: HCL Axon, New York , Associate General Manager, Executive , New York, New York

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