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Public Safety Risk Manager

Company: Crisis Text Line
Location: New York
Posted on: December 5, 2019

Job Description:

Overview: Crisis Text Line provides free, 24/7 crisis support via text all with trained volunteers. The Public Safety Risk Manager will lead the strategic vision of our external safety efforts and partnerships. The Public Safety Risk Manager will be the point person for all things external facing when it comes to imminent risk conversations on our Platform. You will bring the active rescues practice to a place of simplicity, clarity, and speed. Must be passionate and driven by our purpose, love for our community, and our texters. WHAT YOU LL OWN: PSAP management. You will develop and implement a full strategy for how Crisis Text Line interacts with PSAPs to ensure quick and safe active rescues for texters at risk, including developing a best in class external training for first responders. Partnerships . You will develop partnerships with influencers and decision makers in the public safety space to ensure we can broaden our reach and send help quickly to texters in need. You will help build local, state, federal, and international partnerships with first responders and other stakeholders involved in active rescues of texters at imminent risk. Working groups. You will participate in key working groups in the field to ensure best practices in the field of public safety. You will represent Crisis Text Line at relevant gatherings and conferences (NENA; FOSI; etc.). Cross functional. You will work closely with all teams at Crisis Text Line to understand the pain points relating to texter safety, and develop solutions to improve the org s Active Rescue process. SKILLS First responders. You have experience working with law enforcement and crisis response teams, and communicating with them in an efficient way during public safety crises. Tech fluency & international scope. You have experience working with multi-platform messaging and OTT services with international scope (e.g. Facebook Messenger; WhatsApp) in relation to public safety. You are a leader. You lead your peers with motivation and support. You are a team player. You can work with your team to keep everyone paddling in the same direction. You follow through. You are excited to iterate, improve, and offer feedback of the role. This is a new role that will require feedback and a solution based outlook. You are positive and resilient. You can handle being held accountable for multiple moving parts while maintaining a positive can do attitude.

Keywords: Crisis Text Line, New York , Public Safety Risk Manager, Executive , New York, New York

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