Account Manager, Small Medium Business
Company: PitchBook Data, Inc.
Location: New York
Posted on: January 16, 2020
At PitchBook we work to provide global professionals with
comprehensive data on the entire venture capital, private equity
and M&A landscape so they can discover and execute
opportunities with confidence. We credit our success and rapid
growth to our cutting-edge products, customer centered attitude and
ability to embrace and drive change.
In just over a decade, PitchBook has reached over 1,000 global
employees with offices worldwide, and we're not slowing down!
Consistently recognized as a Best Place to Work, our culture is at
the heart of our success and is driven by excellence, inclusion and
fun. At PitchBook we're committed to fostering an open and
collaborative work environment.
About the Role:
"Customers are King!" Each and every day the Customer Success Team
works to ensure that are clients are maximizing the value they are
receiving from PitchBook. Onboarding, training, support, business
development and renewals are handled by the Customer Success team.
We believe in doing whatever it takes to make our customers
successful and the Customer Success team drives that success every
As an Account Manager for SMB accounts, you'll be responsible for
all aspects of your client's experience with PitchBook. Account
Managers onboard, train, engage, grow and renew their book of
clients. You will be dedicated to maximizing the value your clients
receive from PitchBook by building relationships with key decision
Primary Job Responsibilities:
- Act as the go-to product expert for a dedicated portfolio of
clients to ensure they derive value from the PitchBook
- Onboard new users and conducts training sessions designed to
meet the individual business needs of each client
- Review customer health and usage data to identify opportunities
to improve adoption
- Proactively go above and beyond to ensure client satisfaction
throughout the entire client lifecycle
- Manage the renewal and upgrade process with each of their
Skills and Qualifications:
- Great verbal and written communication skills with a keen eye
- An appreciation for the PE / VC marketplace and the ability to
learn, comprehend, and demonstrate, why and how each of our client
types engages with our product and our data
- Ideally will have at least two (2) years of account management
- Experience with Salesforce or other CRMs
- Proficient in Microsoft Suite, specifically Excel and
- A BA/BS degree
At PitchBook, we provide transparency into the capital markets by
organizing the world's meaningful business information and making
it useful to our customers. We work tirelessly to arm global
professionals with comprehensive data on the entire venture
capital, private equity and M&A landscape-including companies,
investors, funds, investments, exits and people-so they can
discover and execute opportunities with confidence. Our data and
analysis are available through our award-winning flagship product,
the PitchBook Platform, as well as our powerful suite of integrated
tools, industry news and in-depth reports.
If you are ready to start the conversation about how you might
contribute to all the happenings at PitchBook, submit your CV
today! PitchBook appreciates and respects diversity, and as such,
we are an equal opportunity employer.
Keywords: PitchBook Data, Inc., New York , Account Manager, Small Medium Business, Executive , New York, New York
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