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Director of Digital Banking

Company: Flushing Saving Bank
Location: Uniondale
Posted on: January 17, 2020

Job Description:

Job Title: - Director of Digital Banking - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Job Classification: Exempt - Department: Retail Banking / Marketing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Status: - Full Time - ____________________________________________________________________ Description of Work: - - General Statement of Duties: - -Responsible for the digital banking business, end to end customer experience, including administration, marketing and business development Supervision Received : - Report directly to the EVP Director of Distribution and Client Development Supervision Exercised: -Future Manager of the Digital Team comprised of the Digital Banking Manager and the Digital Banking Associate - - Major Duties and Responsibilities: Manage the team responsible for digital banking Administration and management of websites, online account opening program, and online and mobile banking programs including ancillary programs including bill payment and P2P. Manage vendor relationships in partnership with IT and business units Handle administration of programs in partnership with Operations and IT (websites, online acct opening, online banking and mobile banking) including customer experience, updates, maintenance, risk reviews and audits Develop product offerings to drive deposit business growth within the cost of funds budget in: Flushing Bank- Branch 85, iGObanking.com, Bank Purely and Gifts for Banking Collaborate with Marketing and the Bank's digital marketing agency on the development of digital media strategy and the design and implementation of marketing programs to achieve results. Achieve all business goals including balance growth, customer retention, cost of funds, expense budgets, online banking and bill payment enrollment and utilization. Utilization of new marketing tools and analytics for customer cross-sell and retention. Develop products and launch programs to support the bank's strategic initiatives by driving retention and new sales. Supports development of integrated strategies and programs that align digital banking and business objectives and maximize customer value and shareholder returns. Provides support in devising digital strategies that aid the business in creating competitive advantage in client experience, value and innovation. - - Non-Essential Responsibilities: - - - - - - - - - - -Perform other related functions as required by manager to meet business needs. -Significant Contacts/Interactions: - - - - - - - - - - - -Internal: - -Retail Banking, Business Executives, Marketing, Operations and IT departments. - - - - - - - - - - - -External: - -Website, Application Vendors Minimum Qualifications: Bachelor's degree or equivalent. MBA or Masters preferred. A minimum of 10-15 years of working experience in business management and digital banking. Experience managing a digital business including operational, technical, vendor management, audit, and marketing components. Knowledge, Skills and Abilities: Must have high level of interpersonal and communication skills to handle sensitive and confidential situations. Position requires demonstrated professionalism, tact and diplomacy. Analytical ability is required in order to interpret the summarized data to optimize the customer experience. Proficiency in Microsoft Office. Strong digital marketing skills. Working Conditions: - Office environment. Must be able to sit for long periods of time. Manual dexterity. Must be able to manipulate keyboard, phone, etc. as necessary to complete work. Must be able to see to read required documentation. Must be able to work additional hours as necessary to meet business needs. EOE M/F/Disabled/Veteran/Sexual Orientation/Gender Identity

Keywords: Flushing Saving Bank, New York , Director of Digital Banking, Executive , Uniondale, New York

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