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Senior Manager, Client Services

Company: kargo
Location: New York
Posted on: January 17, 2020

Job Description:

Kargo is the leader in mobile brand advertising. Bringing together creativity, technology and quality, Kargo empowers advertisers to break convention and build connections with consumers on the most important screen today - the phone. Through Kargo's high-end editorial alliance of world-class publisher partners, as well as its proprietary advertising automation tools and award-winning creative studio, brands and agencies have the ability to reach 100% of smartphone users in the United States with memorable, measurable mobile ad experiences. Kargo and Kargo leadership are regularly recognized for the company's growth and achievements, including: Adweek Mobile Innovator (2017), Business Insider's "Hottest Pre-IPO Ad-Tech Startups" list (2015 and 2016), the Crain's New York Business Fast 50 list (2015 and 2016), the Deloitte Technology Fast 500 award (2016), the EY Entrepreneur of the Year NY award (2016), Great Place to Work (2017), Top 25 Workplaces in NYC (2017), and the Inc. 5000 list (2015, 2016 & 2017). Kargo employs 250 people in New York, Chicago, Dallas, Los Angeles, San Francisco, Auckland, and Sydney.--For more information, visit Kargo at www.kargo.com or follow Kargo on Instagram (@kargomobile), Twitter (@kargo) and LinkedIn (Kargo).Summary of Job's Purpose:The Client Services is the key point of contact for all client-facing relationships on post-sale direct or programmatic accounts, providing white glove service through campaign management, building client rapport, ensuring client retention and growth thru upsell opportunities. In addition to client communication, this person is the main liaison across internal departments to manage end-to-end execution and working harmoniously with sales on shared book of business to drive brand strategy.The Position:Deep understanding of our products, offering and best practices to support campaign strategy and meet client objectivesAssist in day-to-day relationships and all phases of direct and programmatic campaign life cycle, inclusive of brand strategy, kick off calls, tag + asset collection, creative development, performance reporting, troubleshooting and deliveryProvide best-in-class client service to cultivate relationships to maximize client satisfaction, retention and growthAssist in identifying client needs and implement strategic solutions to help drive partnershipCollaborate with internal cross-functional teams; sales, operations, design, product and finance to ensure campaign performance is metAnalyze and deliver reporting, insights and results to clientsIdentify and generate client outreach for incremental, upsell and renewal opportunitiesFirst responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalationFunnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well positioned to grow and retain business--The Requirements:3 years experience in a client-facing role for a media, startup, tech, or digital companyA Bachelor's degree or equivalent experienceDirect-sold and programmatic advertising experienceFamiliarity with industry jargon and media metricsExcel and PowerPoint proficientProven record of successful client retention and business growthHighly strategic, proactive and solution-orientedThrives in a team environment and collaborates well with othersStrong verbal and written communication skills with the ability to deliver well-positioned presentationsOrganizational skills with the ability to use available resources to reach solutionsAble to multi-task and prioritize based on account tier and urgency on a daily basisStrong analytic skills to deliver reporting insights

Keywords: kargo, New York , Senior Manager, Client Services, Executive , New York, New York

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