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Sr Director- IT Platform Services

Company: NYU Langone Health
Location: New York
Posted on: January 17, 2020

Job Description:

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute--designated cancer center, and NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. For more information, go to nyulangone.org, and interact with us on Facebook, Twitter, YouTube and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Sr Director- IT Platform Services.

In this role, the successful candidate Reporting to the Vice President of Architecture and Infrastructure, the Senior Director of Platform Services is responsible for assisting in setting strategy, implementation, support and operationalizing best practices around our technology platforms. At NYU Langone Health, we leverage storage, compute, memory, virtualization, UNIX, Windows, databases as well as both public and our own private cloud technology that cater to our clinical, administrative, education and research staff. The Senior Director will partner with the architecture team to align various platforms to meet our application needs. This includes performing assessments and be the liaison with key strategic partners/vendors to ensure that these platforms are maintained and always within accepted vendor guidelines to keep the technology debt at agreed upon levels.

This role will provide structure and leadership to manage team priorities, streamline work efforts, manage business expectations and communicate status to leadership. As a member of the infrastructure management team, you will also have the chance to offer new thinking on how we refresh our platform technology. Platform Services is comprised of plan-build-run for servers, storage platforms, virtualization platforms, databases and our private and public cloud platforms.

The individual should be comfortable working across all of NYU Langone Healths business units to implement, enhance and maintain platform technologies. This individual will leverage the latest recognized technologies and processes and will execute a multi-year roadmap to deliver these services.

Job Responsibilities:


  • Increase the effectiveness of NYU Langone Health technology platforms by building strategies and delivering value:

    Develop an understanding of the platform technologies currently in use and the business use cases that they serve; identify white spaces in them and evaluate how they can be mitigated

    Ensure focus on continuous improvement of our various platforms, based on latest market trends, to develop a roadmap for a collaborative scalable organization

    Evaluate the platform services technologies market, analyze the impact on employee production and regularly evolve roadmaps for these platforms

    Work closely with MCIT architects and formulate strategies on how platforms can improve employee satisfaction and productivity, and guarantee operational stability, while reducing costs

    Identify how public cloud providers like Amazon Web Services, Microsoft Azure or Google can simplify, improve, automate or lessen ongoing operational costs

    Assess the latest market trends on backups, virtualization, computing, clouds, and evaluate how they can be incorporated to improve Platform Service

    Ensure compliance with highest levels of Cybersecurity, and with the organizations legal and security requirements.

    Communicate effectively within and across multiple teams including vendors when required
  • Lead day to day Platform Services management and operations:

    Manage Operational and Capital Budgets. Work with ITBO to reconcile capital expense variances and maintenance pre-payments

    Produce dashboards and reports to communicate goals, milestones and status across the organization

    In keeping with the technology roadmap, provide team with guidance to accomplish organizations objectives. Assess staff, and plan and ensure fulfillment of training goalsEnsure succession planning for full organizational tree
  • Drive cultural change and increase collaboration levels within the organization:

    Provide leadership across the function, while driving performance improvement, building technical capability and developing talent

    Drive a culture of continuous improvement that proactively manages resolution of serious and complex problems, identifying underlying causes and performing corrective action appropriately

    Help define and deliver strategies and solutions for Platform Services transformation, including the vision, roadmap and governance model

    Implement an overarching, rein in emerging technologies, optimize capital and operating costs and provide new and enhanced customer experiences for employees and clients (i.e. Windows Operating System, Unix, Citrix, Oracle Databases, Microsoft SQL, etc.)

    Provide the rapid integration of emerging technologies and innovation, allowing our internal/external applications to access their data securely anywhere and anytime

    Leverage cloud or hybrid services appropriately to gain efficiencies and drive to building a sing pane of glass to manage the platform technology

    Minimum Qualifications:

    To qualify you must have a Demonstrated proficiency within a diverse technology environment:

    Deep experience in Virtualization Infrastructure environments (VMWare, Hyper-V, etc.)

    Deep experience in Storage platforms environments (DellEMC, NetApp, IBM, HPE, etc.)

    Deep Unix experience (Red Hat, Oracle Linux, Ubuntu, etc.)

    Deep Database experience (Oracle, My SQL, MS SQL, Cache, MongoDB)

    Basic understanding of allied technologies and disciplines (Citrix, Networking, Identity Management, etc.)

    Self-driven, extremely energetic individual who has the vision of enhancing employee productivity by leveraging the latest in technology

    Technical expertise in private and public clouds, and hyperconverged technologies

    Able to communicate complex technical information and implications in business-oriented language

    Experience in ITIL process framework

    Substantial experience in deploying and managing large scale platform technology solutions at a senior level, with a proven track record of managing technology development, implementation, change and service delivery

    Proven track record of exerting significant influence on business and technology partners for deploying large scale transformation programs for enhanced collaboration in a healthcare organization (would also consider a financial services firm)

    A demonstrable degree of creativity and latitude, to work cross-functionally across different divisions

    Previous experience of managing multi-disciplinary teams across multiple locations and geographies for large and complex environments

    Industry experience with multiple vendors, as well as having connectivity with various forums and experts

    Knowledge of developing, setting, and driving standards, while operationalizing various technologies.

    Able to communicate complex technical information and implications in business-oriented language

    Act as a catalyst for change by identifying opportunities for business and/or IT performance improvement

    B.S. degree in information systems, computer science or related field

    15+ years of experience in the IT arena, with 10+ years of leadership experience

    Intimate knowledge of distributed systems technologies such as server, storage, , database, cloud, enterprise backup and archive solutions

    Health care experience a plus; understanding of the requirements of an integrated academic medical center

    Experience managing a team of 50+ staff

    Experience managing multiple projects and initiatives

    Industry vendor knowledge and established relationships

    Effective speaker, collaborative worker and good writing skills

    Able to translate complex technical information and implications in business-oriented language

    Experience with architecture review board governance structure

    Experience with Change Management governance structure

    Preferred Qualifications:

    Qualified candidates must be able to effectively communicate with all levels of the organization.

    NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

    NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

    If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.

Keywords: NYU Langone Health, New York , Sr Director- IT Platform Services, Executive , New York, New York

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