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Manager Room Service - New York Marriott Marquis - (19179710)

Company: Marriott International, Inc.
Location: New York
Posted on: January 17, 2020

Job Description:

Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International''s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. The New York Marriott Marquis, located at 1535 Broadway, New York, New York, 10036 is currently hiring a Manager Room Service. Responsibilities include: Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Room Service Operations Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees'' absence. Ensures property policies are administered fairly and consistently. Communicates areas in need of attention to staff and follows up to ensure follow through. Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Room Service Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Celebrates successes and publicly recognizes the contributions of team members. Communicates performance expectations in accordance with job descriptions for each position. Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Observes service behaviors of employees and provides feedback to individuals. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Supervises service behaviors of employees and provides feedback to individuals. Room Service Financial and Budgeting Goals Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Participates in the management of department''s controllable expenses to achieve or exceed budgeted goals. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Interacts with guests to obtain feedback on product quality and service levels Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction. Sets a positive example for guest relations. Handles guest problems and complaints. Participates in the employee performance appraisal process, providing feedback as needed. Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job. Trains staff and monitors adherence to all cash handling and credit policies and procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Recognizes good quality products and presentations. To apply now, go to: https://jobs.marriott.com/marriott/jobs/19179710?%3Flang=en-us/ Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. www.facebook.com/marriottjobsandcareers http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? - Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Inc., New York , Manager Room Service - New York Marriott Marquis - (19179710), Executive , New York, New York

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