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Client Success Manager, Brand Strategy

Company: Suzy
Location: New York
Posted on: February 16, 2020

Job Description:

Suzy is a human intelligence platform that helps organizations make better, more informed decisions---faster. Powered by an on-demand network of more than a million consumers, Suzy lets you target and retarget any consumer segment to ask questions and get insights in minutes. Some of the biggest brands in the world use Suzy to validate important decisions, better understand their customers, increase conversions and growth. Learn more at

As a Manager on Suzy's Client Success team, you will be responsible for managing a portfolio across a range of brand accounts. You will partner closely with clients to understand their business goals, and help them to utilize the Suzy platform to inform their brand strategy and to accomplish those goals.. The Client Success Manager will work hand in hand with the broader Client Success team to ensure we are delivering long-term value to our clients.


  • Oversee day-to-day client relationships with a roster of top brands
  • Become an expert in the client's business and industry
  • Provide strategic recommendations to support clients' business needs
  • Field unique & custom brand/research projects to answer clients' critical business questions.
  • Compile and analyze data & create PPT charts/presentations to summarize key findings and learnings from clients' projects
  • Deliver client training on platform functionality
  • Execute work in a timely, efficient manner
  • Responsible for renewing clients prior to the end of their license
  • Other duties as assigned


    • Bachelor's Degree or equivalent
    • 3-5+ years experience working in a traditional advertising agency in addition to significant experience in market research and client management
    • Fundamental understanding of brand strategy and consumer insights
    • Exceptional analytical skills, paired with an ability to distill critical insights from data and explain findings to clients in a simple, actionable manner
    • Exceptional organizational skills and strong attention to detail is a must
    • Strong verbal communication skills and experience with client presentations and meetings
    • An entrepreneurial mindset and/or attitude
    • Ability to work independently as well as part of a team
    • Problem-solving, lots of hustle, humility, a positive attitude and a sense of humor are a must

      About Suzy

      At Suzy (formerly Crowdtap), every team member spends every day moving the business forward together, from engineering to business development. We love what we do, and we like each other a lot. Every Suzy team member has a great attitude, a love for solving problems, collaborating, and lots of fun. We are humble, positive, hilarious and have a genuine love for fixing problems! Not to mention our perks (unlimited PTO, snacks, dog-friendly office, insane parties). We are incredibly proud of our award-winning culture.

      NBA star Kevin Durant backs marketing tech startup Suzy

      A former ad agency CEO has built what he calls the Siri for marketers

      Crain's NY Best Places to Work 2013, 2014 and 2015


      High-growth work environment

      Friendly, fun, and collaborative team-based work environment

      Fully stocked fridge, snacks and cold brew

      Fun, creative, open work space

      Suzy is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to ensure all people feel supported and connected at work.

      Suzy is committed to protecting its customers, employees, partners, and the company as a whole, from damaging acts that are intentional or unintentional. Effective security is a team effort involving the participation and support of every user who interacts with company information/data and systems. It is the responsibility of each individual to help protect company information assets.

Keywords: Suzy, New York , Client Success Manager, Brand Strategy, Executive , New York, New York

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