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Technical Account Manager

Company: Transmit.Live
Location: New York
Posted on: March 28, 2020

Job Description:

Transmit.Live is a platform that distributes, extends and monetizes sports, music, esports and entertainment video content to the OTT/CTV ecosystem. The platform's intelligence is focused on building unique ad experiences that connects content owners to advertisers in a non-invasive way at the right moment through machine learning, real-time data analytics, audience metrics and other leading-edge insights.We are looking for a qualified technical account manager to oversee and address our customers' technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction. As a technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals. Ultimately, you should be able to provide technical, product and business knowledge to support the sales process and strengthen customer relationships.ResponsibilitiesProvide technical support for customers to support pre-sales and post-sales processesAddress all product-related queries on timeTrain customers to use products effectivelyProvide developers with customer feedback to help identify potential new features or productsReport on product performanceIdentify solutions to reduce support costsAnalyze customers' needs and suggest upgrades or additional features to meet their requirementsLiaise with the sales department to win new business and increase salesEstablish best practicesKeep track of sales performance metricsRequirements2+ years experience as a technical account managerSolid technical background with hands-on experience in video streaming technologiesAn ability to grasp customers' needs and suggest timely solutionsExcellent verbal and written communication skillsStrong analytical and problem-solving skills

Keywords: Transmit.Live, New York , Technical Account Manager, Executive , New York, New York

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