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Director, BPO/Outsourced Svs

Company: American International Group
Location: Berkeley Heights
Posted on: July 1, 2020

Job Description:

We're looking for a candidate to fill this position in an exciting company.

  • Drive all aspects of complex strategic sourcing processes including but not limited to taking lead on contract negotiations of business and pricing terms and conditions, conducting research and providing benchmark data on pricing and/or other key terms and conditions, facilitating RFP's, and working with the internal business partners to develop negotiations strategies, objectives and plans.--
  • Lead various Cross Functional Teams (CFTs) to develop company's requirements and to reach consensus on supplier selections. This includes drafting necessary language to translate business needs into specific requirements for contract-related documents, e.g. Statements of Work (SOW), Letters of Authorization (LOAs), Requests for Proposals (RFPs), etc. This also includes leading the CFT to reach consensus, meet milestones and complete contracting by business partner required dates.
  • Earn the business partner's respect and serves as a Trusted Advisor.--
  • Collaborate closely with key business partners to understand their priorities and challenges; assesses their needs on an ongoing basis; and manages their expectations.--
  • Either directly or through a matrix structure, manages teams of professional level employees responsible for performing sourcing tasks to carry out category and supply management tasks
  • Establish strong relationships with internal business stakeholders; build a strong understanding of strategic business direction, requirements and priorities across assigned spend categories.
  • Support cross functional teams throughout the sourcing, vendor management, negotiations, contracting and standards.
  • Provide guidance to internal stakeholders on procurement strategies and maintain procurement ethics in accordance with company's global policies.
    • Bachelor's degree in Business, Engineering, Technology or Supply Chain/Procurement.
    • Self-motivated and collaborative leader with a minimum of 7+ years of experience in specified category.--
    • Deep category subject matter expertise with the ability to translate strategies into executable models.
    • Extremely customer-focused, taking the time to understand the needs of the business.
    • Experience working in a large, global, highly matrixed organization.
    • Strong analytical skills including the ability to quickly synthesize distill and draw conclusions on large amounts of disparate data.
    • Ability to manage multiple simultaneous projects requiring frequent communication, organization, time management, and problem-solving skills.
    • Deep knowledge of sourcing & procurement strategic levers and tactics.--
    • Strong ability to influence others with excellent written and verbal communication skills.--
    • Strong packaging and presentation skills with the ability to explain supply & demand levers and complex pricing & evaluation models.--
    • Excellent relationship management skills, as well as the ability to work collaboratively with senior management.--
    • 5+ years of experience leading and managing indirect categories including, but not limited to: Business Process Outsourcing, Contact Centers, Managed Services, IT Outsourcing
    • Software, Cloud, SaaS related to ISV or channel business a plus
    • 7+ years of experience practicing best-in-class procurement or operation processes (category management, bench-marking, TCO (cost models), RFX, reverse auction, contracting, etc.).

Keywords: American International Group, New York , Director, BPO/Outsourced Svs, Executive , Berkeley Heights, New York

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