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Manager of eCommerce Content Operations

Company: Mondelez International
Location: East Hanover
Posted on: August 3, 2020

Job Description:

Manager of eCommerce Content Operations Mondelz International, Inc. empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 80,000+ colleagues around the world are key to the success of our business. Great people and great brands. That's who we are. Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way. It's time for you to Make It with Mondelz International. Job purpose The Manager of eCommerce Content Operations will be responsible for the end-to-end digital content process, timeline, and communication (from receiving final art/copy to customer syndication and live site troubleshooting). This individual will liaise with multiple internal and external groups to bring our content to life across all of our retailers. In this role, the Manager will be responsible for connecting the dots between systems, teams, and retailers to ensure consumers have access to the best content available and optimize the shopping experience. Main Responsibilities Process Owner Identify gaps in current content process and augment or change as necessary with our Content Development, IT and Content Management partners Define ways of working between CGT (Content Governance Team), Content Storage, and Content Syndication teams Integrate into content creation processes with Content Development Lead, Brands & SGS to define how to manage final art & copy for eCommerce Define process of troubleshooting on-site content issues Own relationship with Content Syndication Agency Connecting Sales and Marketing Become the central contact for sales to manage content requests and needs. Curate active item list across all retailers Direct and prioritize the flow of communication between sales, marketing and content agencies to streamline workflows and increase content development efficiency Create Content Operations KPIs Define the KPIs for content processes (speed/quality/etc) Define/Modify the KPIs for content measurement online with Marketing Insights. Create internal SLA framework to hold all partners responsible for timely execution. Work with Marketing Insights to track content match metrics across retailers vs internal database Look to the Future Develop ongoing vision and recommendations on holistic content management improvements Attend/participate in external content discussions/panels to bring the outside in and keep MDLZ at the forefront of digital content management. Routinely evaluate new partners for data management and syndication/measurement/troubleshooting to ensure we get the highest quality of service for the best value. Minimum 2 years eCommerce Digital Content Management Experience (CPG Preferred) Project management expert Proven track record of driving organizational change to improve project management and content workflows Must be detail-oriented and deadline focused Experience collecting data from multiple sources, managing large amounts of data, tracking bugs and troubleshooting across multiple teams Content production experience preferred Bachelor's Degree Required Mondelz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance. Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position. NA-US-New Jersey-East Hanover Sales Ecommerce Full-time

Keywords: Mondelez International, New York , Manager of eCommerce Content Operations, Executive , East Hanover, New York

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