NewYorkRecruiter Since 2001
the smart solution for New York jobs

Customer Success Manager

Company: Meez
Location: New York
Posted on: September 17, 2020

Job Description:

As the customer success manager for meez, you will be a face of the company to our customers and a trusted subject matter expert in using our platform to its fullest potential--How You'll Help Us To Be Successful--Build and own the overall relationship with our customers including onboarding, training, gathering feedback, and communicationBecome an power user of meez--Driving immediate value for each user and ensuring every user becomes proficient in using meez as quickly as possibleEvaluate and improve product tutorials and other knowledge base communications and assetsLeverage our Customer Relationship Platform to inject help articles, updates, product tours, and support for our usersCommunicate customer feedback internally to the team and be an advocate for our users.-- This includes evaluating and improving the process by which feedback is captured and disseminated to the team to create actionable solutions.Account management of our customers including documentation of feedback, issues, results, and updates from each userManage customer complaints and requests and finding best resolutionsOwning churn metrics, including reducing churn and gaining insights from any customers that do leave to improve the process and experience for future usersUpdating customers on new features and progress on feature requests/bugs they have communicated to usConverting trial users into active paying users and suggesting new products or tiers that will improve their experienceLeverage data and build reporting that will help drive better decisionsWhat Superpowers You'll Use--Strong presentation and communication skills (both verbal and written), including hosting zoom meetingsYou love using data to uncover insights and iterating often to improve resultsA natural curiosity towards the deeper understanding of why problems develop and how to solve themYou can build a ship and sail it at the same time (you love building best best practices and executing them, improving constantly as you go)A consultative nature, with the empathy to identify and understand customer pains/goals/opportunities, and the ability to shape a strategy to address themYour resourceful, with an entrepreneurial mindset undaunted by shifting priorities and uncertainty--Who You Are--3-5 years experience driving customer success, onboarding and trainingYou love the food business, and ideally have experience working in a kitchen (this is a big as our company is first and foremost a culinary company that provides technology solutions)You are proficient in using productivity tools including Slack, Asana, HubSpot, Intercom, and Google Analytics, Tableau, and Full Story.You create measurable goals and KPIs and track resultsYou have strong time management and prioritization skillsYou enjoy working remoteYou have a positive attitude towards your work and your teamYou love and embrace challenges and problems.

Keywords: Meez, New York , Customer Success Manager, Executive , New York, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Product Manager, Patient Marketing Zeposia (ozanimod)
Description: At Bristol Myers Squibb, we are inspired by a single vision transforming patients lives through science. In oncology, hematology, immunology and cardiovascular disease and one of the most diverse and (more...)
Company: Bristol-Myers Squibb
Location: Summit
Posted on: 09/24/2020

Senior Director IT Recruitment New York
Description: Job Reference: Position Type: Full Time Sector: Senior Director IT Recruitment Location: New York Salary USD 250,000 - USD 300,000 per annum, negotiable, OTE Contact: Ruth Moran Phone: 0113 or
Company: Ruth Moran
Location: New York
Posted on: 09/24/2020

Director, National Digital Sales
Description: Current employees and contingent workers click here to apply and search by the Job Posting Title.iHeartMedia Job Summary iHeartMedia s sales leadership is seeking a dynamic National Digital Accoun Director. (more...)
Company: iHeartMedia
Location: New York
Posted on: 09/24/2020


Branch Manager, Staten Island, NY Area
Description: Branch Manager, Staten Island, NY Area-----2002852--Description--As a member of Santander's retail banking division you'll help serve Santander's retail and small business customers as part of one of (more...)
Company: Santander Holdings USA Inc
Location: Corona
Posted on: 09/24/2020

Contracts Manager (Biotech, Pharma)
Description: JOB SUMMARY: Located in Times Square, NY. Zentalis Pharmaceuticals, a clinical-stage biopharmaceutical company focused on developing clinically differentiated, novel small molecule therapeutics that target (more...)
Company: Zentalis Pharmaceuticals
Location: New York
Posted on: 09/24/2020

Executive Director, Strategy, MAC
Description: Job Details Full-timeEstimated: 100,000 - 140,000 a year6 hours ago Qualifications - Analysis skills - Microsoft Excel - Communication skills - Microsoft Powerpoint - Root cause analysis Full Job Description (more...)
Company: Est--e Lauder Companies
Location: New York
Posted on: 09/24/2020

Executive Director
Description: Employer Community Help in Park Slope CHiPS Location Brooklyn, New York Salary The salary range for this position is between 85,000 and 95,000 and is commensurate with demonstra Posted Sep 10, 2020 (more...)
Company: Community Help in Park Slope (CHiPS)
Location: Brooklyn
Posted on: 09/24/2020

Portfolio Analyst, Cell Therapy Business Process Management
Description: At Bristol Myers Squibb, we are inspired by a single vision transforming patients lives through oncology, hematology, immunology and cardiovascular disease and one of the most diverse and promising pipelines (more...)
Company: Bristol-Myers Squibb
Location: New York
Posted on: 09/24/2020

Branch Manager, Homecrest, Brooklyn Verrazano, NY
Description: Branch Manager, Homecrest, Brooklyn Verrazano, NY-----2002321--Description-- br br As a member of Santander's retail banking division you'll help serve Santander's retail and small business customers (more...)
Company: Santander Holdings USA Inc
Location: Woodside
Posted on: 09/24/2020

Senior Specialist, Clinical Data Management
Description: Job Description Our Clinical and Pharmacovigilance teams manage studies to provide the safety and efficacy data required for regulatory approval of potential new drugs, vaccines and new indications for (more...)
Company: Merck
Location: Rahway
Posted on: 09/24/2020

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds