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Customer Success Manager

Company: Infor
Location: New York
Posted on: October 19, 2020

Job Description:

TITLE: CUSTOMER SUCCESS MANAGER

LOCATION: REMOTE, USA

Infor Customer Success Managers (CSMs) provideInfor customers with dedicated resources that will guide and help customers achieve maximum value from their Infor investment. It is the Infor CSM s responsibility to drive customer adoption and success. Key to this role is being able to articulate value and both inspire and align Infor Cloud Business Systems with the customer s strategic business goals. The CSMs fosters a dynamic and strategic relationship between Infor and the customer. Infor CSMs are committed to a long term and dedicated partnership to drive continued success.

A DAY IN THE LIFE TYPICALLY INCLUDES:

* Evangelize capabilities of Infor applications including adoption of Best Practices and product features

* Develop a trusted advisor relationship with customer Executive Sponsors to guarantee that all Infor activities are closely aligned with the customer s strategic priorities

* Identify risks to the customer in achieving their stated business goals and develop a tactical and strategic health plan.

* Customer retention including supporting the renewal process and qualifying new opportunities

* Seek customer reference by creating raving fans

WHAT YOU WILL NEED:

Basic Qualifications:

* Bachelor s Degree or equivalent experience

* 5+ years experience working in SaaS Industry or System Integrator within the software or high-tech industry

* 3+ years of experience managing critical customer issues with senior management

* 5+ years of combined successful experience in the following areas:customer/account management, project management or implementation management experience in the SaaS for enterprise industry

* SaaS B2B Industry knowledge and experience

* Business application knowledge, such as ERP, CRM, Business Intelligence preferred

WHAT WILL PUT YOU AHEAD?

Preferred Qualifications:

* Experience with major ERPs, Asset Management (Infor EAM) and/or Business Intelligence (Infor Birst)

* Experience working with key technology partners and vendors

* Experience working with a Maintenance Sales, Premium Support, or Services organization to have a good working knowledge of maintenance and support

* Experience working in Business Applications implementation projects

* Experience working with CRM and Support applications

INFOR VALUES

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies such as value creation, integrity, responsibility, free speech, and toleration we encourage one another to take initiative and to challenge the status quo.

We have a relentless commitment to a culture based on a business philosophy called Market Based Management (MBM ). Informed by the principles that allow a free and open society to flourish, MBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work.If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources at 470-548-7173 and/or ADAAA@infor.com.

Applicants to and employees of most United States private employers, state and local governments, educational institutions, employment agencies and labor organizations are protected under Federal law from discrimination. For additional information please see EEO is the Law poster, the EEO Supplemental as well as the Statement of Policy. If you would like to view a copy of the company s affirmative action plan or policy statement, please email us.hrprograms@infor.com.

#LI-BM1

Keywords: Infor, New York , Customer Success Manager, Executive , New York, New York

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