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Regional Operations Manager - Mid-Atlantic

Company: Penn Mutual Life Insurance
Location: Glen Rock
Posted on: October 19, 2020

Job Description:

Position Overview:

The Regional Operations Manager assists the Field Manager in operating a financially successful office by leading and developing an efficient and efficient staff of associates, overseeing daily office operations and enhancing the productivity of the sales force so that the office achieves recruiting and profitability goals.

Position Expectations


  • Manages On-boarding of new financial professionals and office staff by explaining benefits, policies and procedures, coordinating fingerprinting, and providing training on computer and phone system.

  • Partners with Human Resources (HR) for employee relations, performance management issues, benefits, staffing requirements, interviewing and hiring. Maintains associates and financial professionals files and promptly notifies Home Office of all changes related to staff, salary, and status.

  • Assists Field Manager with associate's performance reviews and provides ongoing coaching and development.

  • Trains associates in all aspects of their duties in conjunction with the company's policies and procedures.

  • In conjunction with the Field Manager, prepares, develops and monitors office budget. Manages expenses and authorizes payment of bills.

  • Maintains financial information for the office (Quicken or Quick Books).

  • Processes Contract/Licensing and Registration documents for all financial professionals and assists with E & O and continuing education requirements.

  • Adheres to all FINRA & SEC compliance regulations and performs compliance related functions as needed as appropriate to their position.

  • Keeps current with resident and non-resident state's regulations and requirements for licensing and application. Shares relevant information with office associates to ensure that they understand regulations and can apply knowledge to their jobs.

  • Assists in the recruiting of experienced financial professionals by providing information and supports as required.

  • Works in partnership with the Home Office and serves as a communication link between the Home Office, financial professionals and staff.

  • Insures office has the most current version of software, forms, and marketing materials, updated procedural manuals for associates and financial professionals and maintains a record retention program.

  • Resolves complex questions, concerns and problems for the financial professionals.

  • Manages the purchase of office supplies and equipment; maintains inventory of furniture/equipment in the office and district offices.

  • Prepares and keeps updated Business Continuity Plan for the office.

  • Maintains office website and coordinates the information used in publications of field office monthly and annual bulletins.

  • Acts in lieu of the Field Manager, as required.

  • Coordinates various field office projects and provides illustration support to financial professionals, as needed.

  • Provides back up to all the administrative functions in the field office.

  • Complies with all company and site policies and procedures.

  • Remains current in profession and industry trends.

  • Successfully completes regulatory and job training requirements.

  • Performs other duties as assigned.

    Required SkillsSkills & Abilities:

    • Strong communication skills (written & oral); ability to meet deadlines; team player; ability to build strong working relationships.

    • Proficient in Microsoft Suite and Outlook.

    • Prefer experience with a Client Relationship Management (CRM) system, ie. Smart Office.

    • Desire to provide excellent and proactive customer service

    • Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement.

    • Ability to work with others in a collaborative team environment.

      Required Experience Experience

      • Three to five years' leadership experience required; proven ability to develop staff skills and abilities, proactively motivate performance and identify/address gaps, build a team environment and recognize contributions.

      • Insurance and securities industry experience preferred.

        Education/Licenses/Professional Designations

        • Bachelors degree or equivalent business experience required.

        • FINRA Series 6 and 7 (a plus) and working toward 24 preferred.

          All Associates Exemplify Our Penn Mutual Values:

          Acting With Integrity-We have the conscious intention to do the right thing.

          Respecting One Another-We see each other's distinctiveness as a valued asset.

          Focusing on Relationships-We foster meaningful connections with others.

          Sustaining Our Legacy-We are trusted guardians for what we promise.

          A Shared Sense of Belonging-We evoke our place as part of a world that we influence and influences us.

          For Leadership roles within Penn Mutual, we believe the below characteristics are essential:

          Execution Focused - "Gets it done" and drives progress and results towards strategic objectives.

          Strategic - "Sees the big picture and challenges boundaries, takes risks and innovates to execute and advance Penn Mutual's strategy.

          Authentic - "Keeps it real" and is principled, transparent, trustworthy and accountable.

          Decisive - "Makes the call" and demonstrates courage, confidence and a bias for action.

          Empowering - "Develops people" and sets clear expectations, delegates effectively and encourages risk taking.

          Influential - "Sets the tone" and inspires, motivates and persuades others through their decisions and actions.

          Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.

          Leaders may, at their discretion, change the responsibilities in this position description at any time due to reasonable accommodation and/or other business reasons.

          About the Penn Mutual Life Insurance Company

          Penn Mutual is committed to helping people live life with confidence. At the heart of this purpose is the belief that life insurance is central to a sound financial plan. Through our network of trusted financial professionals, we are dedicated to helping individuals, families and businesses achieve their dreams. Penn Mutual supports its financial professionals with retirement and investment services through its wholly owned subsidiary Hornor, Townsend & Kent, LLC, member FINRA/SIPC. Visit Penn Mutual at

          Job Location

          Glen Rock, US-NJ

Keywords: Penn Mutual Life Insurance, New York , Regional Operations Manager - Mid-Atlantic, Executive , Glen Rock, New York

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