Director, Partnerships Implementation and Operations

Company: Ready Responders, Inc.
Location: New York
Posted on: January 15, 2021

Job Description:

Director, Partnerships Implementation and Operations Ready was founded in 2016 with the mission of making healthcare more accessible to everyone by delivering medical care directly to our patients. Our Responder's provide care in their communities, traveling to patient homes to bring non-emergency medical attention and--utilize--technology to connect with them with advanced providers. Our service brings quality care into our--patients--homes 365 days a year, and talented individuals are provided the opportunity to work with a rapidly growing, mission-driven company. We are in-network with most major insurance companies in the markets we serve. Ready is backed by leading venture capital firms, including Deerfield Management, Google Venture, Town Hall, and Frist Cressey.-- About the Role The Director will oversee partnership implementation and partner-related operations in more than one market and across partners, including but not limited to Health System, Health Plan, EMS, Primary Care Providers, Government Agencies, and Employers.-- The role is responsible for execution of standard service lines and public health initiatives.-- The Director --is accountable for --the-- successful-- and timely-- launch of new partner referral volume and may also be involved in innovation and improvement of legacy partner operations.-- The role-- r e quires communication with the partner,-- developing project plans, facilitating-- internal-- progress towards deliverables, and providing updates to the leadership team.-- The Director will also be accountable for building tools and processes to increase transparency and communication with internal and external stakeholders.-- The position requires strong analytical skills, interpersonal skills, and project management skills.-- --The Director will report directly into the Vice President of Partnership Implementation and Operations. --This role may not have supervisory responsibilities. What You'll Do--

• Advise Clinical Ops, Strategy and Partnerships on impact of new service lines or refinement of existing services
• Scope referral opportunities during late stages of sales to decrease sales time (includes contributing to implementation-related sections of RFPs)
• Collaborate with partner-- C-Suite, clinical and operations leadership-- to scope, execute and monitor post go live success of partner referral programs--
• Collaborate with Ready legal,-- responder-- operations, clinical-- ops,-- training,-- data science, marketing, product and finance teams to --deliver-- standard and new-- services to-- partners
• Lead multiple partner implementations simultaneously and track project status to allow for timely delivery, risk mitigation, and achievement of expected outcomes
• Make decisions and drive clients and internal teams to alignment and resolution of conflict to ensure excellent partner experience
• Document, in detail, partner and internal workflows and other supporting documentation to ensure long term operational success--
• Determine how to launch new clinical products with partners with the intent to learn in-- single market and transfer learnings --to scale in other geographic markets
• Escalate issues to senior management as appropriate and own management of issue resolution, providing recommendations and identifying opportunities for growth--
• Ensure projects follow federal and state regulations as well as existing contractual requirements
• Deeply understand the nuances and interdependencies among teams that may impact partner referral workflows, data collection,-- etc , and keep strong pulse on Ready's technology and data evolutions and how those innovations may impact future implementations
• Ensure successful handoff of partner to internal teams / Partnerships Ops Coordinators --after the go live warranty period--
• Support Director of Partnerships to explore new-- referral-- pilot s-- with legacy partners
• Drive cross-functional-- efforts to improve/refine existing partner workflows , particularly to bring legacy clients into compliance with current standards--
• Serve as an internal and client-facing escalation and coordination point for addressing complex referral workflow issues or service recovery
• Support Partnerships Ops Coordinators, who are manage the daily operations of COVID related partnerships--
• Establish industry standard project management practices that scale--
• Develop repeatable and scalable implementation playbooks for all existing clinical services to reduce time from contract signed to first patient seen--
• Build internal processes, templates and infrastructure that enables team coordination and partnership success through improved information sharing, data collection and tracking, and documentation
• Identify and share learnings from individual partner implementations to strengthen the overall Ready implementation processes across all markets What You'll Need:
  • Experience in health care sector and/or advanced degree in healthcare management, public health or related health field
  • 7 + years of experience in client services, customer success or other general management roles with ability to independently-- drive project delivery with clients,-- anticipate partner needs and proactively address concerns--
  • Experience implementing new services with clients; preference-- for --individuals who have led development and execution of new products or service lines within health plans, --pharma, --hospitals or provider organizations--
  • Results-oriented with the ability to prioritize and manage multiple projects across different partners simultaneously--
  • Effective written and verbal communication and prior experience presenting to executives--
  • Proven track record of creating, maintaining, and enhancing customer relationships by executing on day to day objectives, regularly producing high quality deliverables and communicating with senior management teams
  • Proven ability for project execution and ability to meet deadlines
  • Comfortable working within a fast-paced, dynamic environment while maintaining focus on key initiatives--
  • Natural drive to build, evaluate and iterate on processes to continuously improve while valuing documentation as a key to success
  • Strong analytical problem-solving skills and ability to analyze and interpret data--
  • Self-aware, constantly strive to improve and open to giving and receiving feedback
  • Passionate about health care and interested in making a positive impact on partners--
  • A self-starter who can take initiative and ownership of projects--
  • A collaborative team player with a desire to learn--
  • Detail-oriented and self-motivated to produce work that meets high standards--
  • Ability to travel for client meetings: 10 - 25% of your time each month What You'll Get:
    • Competitive benefits and paid time off
    • Friendly, fun and mission-driven environment U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Ready are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
      • Autism
      • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
      • Blind or low vision
      • Cancer
      • Cardiovascular or heart disease
      • Celiac disease
      • Cerebral palsy
      • Deaf or hard of hearing
      • Depression or anxiety
      • Diabetes
      • Epilepsy
      • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
      • Intellectual disability
      • Missing limbs or partially missing limbs
      • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
      • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Ready Responders, Inc., New York , Director, Partnerships Implementation and Operations, Executive , New York, New York