Field Service Manager - Life Sciences
Company: Danaher
Location: Port Washington
Posted on: January 16, 2021
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Job Description:
Find what drives you on a team with a 70 year history of being
recognized for discovery, determination, and innovation. As a
global leader in high-tech filtration, separation, and
purification, Pall Corporation thrives on helping our customers
protect people. Our portfolio is broad, so if your interests lie
along the spectrum of Life Sciences to Industrial, you--------ll
find a rewarding role here. Our career opportunities are as diverse
as our products and they are all focused on creating better lives
and a better planet. At Pall, we believe that innovation is our
legacy, our privilege, and our destiny. If that resonates with you,
join us The Field Service Manager is a highly visible and enigmatic
leadership role that supports the Pall Service and Support
organization. Our Engineers are professional, motivated, friendly,
independent, and technically savvy. They do what it takes to look
after our customers and represent our high standards. We are
looking for a strong leader to guide this team to continued
success. This will include driving a culture of exceeding customer
expectations to deliver outstanding customer service, thus
accelerating the growth of Pall hardware placements and service
revenues. Primary Responsibilities : Drives a sense of urgency to
ensure customer needs are addressed promptly and with an emphasis
on a -------first time fix----- - Excellent follow-up skills to
insure we exceed customer expectations, and close all outstanding
issues Strong communication and listening skills Is a clear
advocate for the customer and a steward for the company Understands
customer perception and the associated business impacts, and is
commercially capable of resolving customer issues in a rapid
fashion Experienced with handling and resolving high-pressure
customer issues, including product performance issues. Excellent
sales ability: both direct engagement in proposing and selling
service agreements to customers and development of technicians to
independently propose and sell service agreements Basic
understanding of or capacity to learn high-level financial
statements and the quote to cash cycle of order processing Handle
region expenses and investments to achieve annual operating profit
target Able to effectively price and position Service agreements on
both existing and new equipment, taking into account expected costs
to proactively impact profit margin Highly skilled at employee
development, including coaching, mentoring and seeing opportunities
for improvement Creates a culture of ownership and accountability
-----" ensures associates understand their objectives and are
provided the tools and guidance to be successful Constantly works
to build the best team via detailed employee development plans and
by recruiting the best talent Creates a following via action and
integrity -----" builds a winning team culture and participates in
driving the success Motivates employees and drives a cohesive
cross-functional work atmosphere with positive demeanor. Leads by
example to develop a robust continuous improvement culture Use
problem solving tools (DBS, Six Sigma and/or Kaizen principles)
that aim to root cause. Implement permanent countermeasures to
drive a sustainable business advantage Ensures all processes are
documented and improved via the use of Kaizen tools Develops and
drives accountability around daily management and monthly
KPI--------s Facilitate the installation of all new equipment via
the team of Field Service Engineers Able to fully comprehend the
scope of commercial opportunities and support new installations and
critical equipment trials by assigning optimal resources and
deploying effective action plans Partners with Regional Sales
Managers and Sales Engineers to price driven Service offerings to
package with new equipment proposals Understand and be responsible
for Commercial Metrics: Revenue Growth, Operating Profit, Units
under Contract, Contract Unit Adds, Contract Renewal Rate,
Qualified Sales Leads, Quality and Delivery Metrics Required
Experience and Education Five or more years of current or prior
field service management experience. Technical management, or
management in a field that requires regular customer interaction.
Life Sciences, Biotech, Lab and / or Medical Engineering experience
is preferred Bachelors Degree in Engineering or other similar
subject area or Military equivalent (E-6 or greater). MBA is a plus
Organization / talent development and daily management experience
in a business-to-business capital goods environment where
excellence in after-market support is paramount. Strong proficiency
in Excel, PowerPoint, SAP and any Service Management Software Able
to travel 25% - 50% of the time within region if required. LI-SB2
Pall Corporation is proud to be part of the Danaher global family
of more than 20 operating companies, driving meaningful innovation
in some of today--------s most dynamic, growing industries. Danaher
is a global science & technology innovator committed to helping our
customers solve complex challenges and improve quality of life
worldwide. Our world-class brands are leaders in some of the most
demanding and attractive industries, including life sciences,
medical diagnostics, dental, environmental and applied solutions.
Our globally diverse team of 71,000 associates is united by a
common culture and operating system, the Danaher Business System,
which serves as our competitive advantage. We generated $19.9B in
revenue last year. We are ranked 162 on the Fortune 500 and our
stock has outperformed the S&P 500 by more than 5,200% over 25
years. At Danaher, you can build a career in a way no other company
can duplicate. Our brands allow us to offer dynamic careers across
multiple industries. We're innovative, fast-paced,
results-oriented, and we win. We need talented people to keep
winning. Here you'll learn how DBS is used to shape strategy, focus
execution, align our people, and create value for customers and
shareholders. Come join our winning team. Danaher is committed to
competitive compensation that typically has key components
including base salary, variable annual incentive compensation based
on personal and company performance, and long-term incentive. Equal
Opportunity Employer Danaher Corporation and all Danaher Companies
are equal opportunity employers that evaluate qualified applicants
without regard to race, color, national origin, religion, sex, age,
marital status, disability, veteran status, sexual orientation,
gender identity, or other characteristics protected by law. The
-------EEO is the Law----- - poster is available at: Accommodations
Individuals who need a reasonable accommodation because of a
disability for any part of the employment process should call
202-419-7762 or e-mail to request accommodation. Danaher
Corporation and all Danaher Companies are equal opportunity
employers that evaluate qualified applicants without regard to
race, color, national origin, religion, sex, age, marital status,
disability, veteran status, sexual orientation, gender identity, or
other characteristics protected by law. The -------EEO is the
Law----- - poster is available here .
Keywords: Danaher, New York , Field Service Manager - Life Sciences, Executive , Port Washington, New York
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