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Field Service Manager - Life Sciences

Company: Danaher
Location: Port Washington
Posted on: January 16, 2021

Job Description:

Find what drives you on a team with a 70 year history of being recognized for discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our portfolio is broad, so if your interests lie along the spectrum of Life Sciences to Industrial, you--------ll find a rewarding role here. Our career opportunities are as diverse as our products and they are all focused on creating better lives and a better planet. At Pall, we believe that innovation is our legacy, our privilege, and our destiny. If that resonates with you, join us The Field Service Manager is a highly visible and enigmatic leadership role that supports the Pall Service and Support organization. Our Engineers are professional, motivated, friendly, independent, and technically savvy. They do what it takes to look after our customers and represent our high standards. We are looking for a strong leader to guide this team to continued success. This will include driving a culture of exceeding customer expectations to deliver outstanding customer service, thus accelerating the growth of Pall hardware placements and service revenues. Primary Responsibilities : Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a -------first time fix----- - Excellent follow-up skills to insure we exceed customer expectations, and close all outstanding issues Strong communication and listening skills Is a clear advocate for the customer and a steward for the company Understands customer perception and the associated business impacts, and is commercially capable of resolving customer issues in a rapid fashion Experienced with handling and resolving high-pressure customer issues, including product performance issues. Excellent sales ability: both direct engagement in proposing and selling service agreements to customers and development of technicians to independently propose and sell service agreements Basic understanding of or capacity to learn high-level financial statements and the quote to cash cycle of order processing Handle region expenses and investments to achieve annual operating profit target Able to effectively price and position Service agreements on both existing and new equipment, taking into account expected costs to proactively impact profit margin Highly skilled at employee development, including coaching, mentoring and seeing opportunities for improvement Creates a culture of ownership and accountability -----" ensures associates understand their objectives and are provided the tools and guidance to be successful Constantly works to build the best team via detailed employee development plans and by recruiting the best talent Creates a following via action and integrity -----" builds a winning team culture and participates in driving the success Motivates employees and drives a cohesive cross-functional work atmosphere with positive demeanor. Leads by example to develop a robust continuous improvement culture Use problem solving tools (DBS, Six Sigma and/or Kaizen principles) that aim to root cause. Implement permanent countermeasures to drive a sustainable business advantage Ensures all processes are documented and improved via the use of Kaizen tools Develops and drives accountability around daily management and monthly KPI--------s Facilitate the installation of all new equipment via the team of Field Service Engineers Able to fully comprehend the scope of commercial opportunities and support new installations and critical equipment trials by assigning optimal resources and deploying effective action plans Partners with Regional Sales Managers and Sales Engineers to price driven Service offerings to package with new equipment proposals Understand and be responsible for Commercial Metrics: Revenue Growth, Operating Profit, Units under Contract, Contract Unit Adds, Contract Renewal Rate, Qualified Sales Leads, Quality and Delivery Metrics Required Experience and Education Five or more years of current or prior field service management experience. Technical management, or management in a field that requires regular customer interaction. Life Sciences, Biotech, Lab and / or Medical Engineering experience is preferred Bachelors Degree in Engineering or other similar subject area or Military equivalent (E-6 or greater). MBA is a plus Organization / talent development and daily management experience in a business-to-business capital goods environment where excellence in after-market support is paramount. Strong proficiency in Excel, PowerPoint, SAP and any Service Management Software Able to travel 25% - 50% of the time within region if required. LI-SB2 Pall Corporation is proud to be part of the Danaher global family of more than 20 operating companies, driving meaningful innovation in some of today--------s most dynamic, growing industries. Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world-class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked 162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team. Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive. Equal Opportunity Employer Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The -------EEO is the Law----- - poster is available at: Accommodations Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 202-419-7762 or e-mail to request accommodation. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The -------EEO is the Law----- - poster is available here .

Keywords: Danaher, New York , Field Service Manager - Life Sciences, Executive , Port Washington, New York

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