Senior Director, CX Research & Intelligence
Company: Pfizer
Location: New York
Posted on: February 25, 2021
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Job Description:
United States - New York - New York City United States -
Pennsylvania - Collegeville United States - New Jersey - Peapack
ROLE SUMMARYThe Customer Experience Research & Intelligence Lead
will report directly into the Senior Director of Global Customer
Experience. The ideal candidate will have experience in developing
and executing strategic customer research that identifies
meaningful insights and drives actionable results. This role will
require in-depth collaboration with cross-functional leaders within
Pfizer Digital and across Pfizer's business.--The CX Research &
Intelligence Lead defines business problems from the customer point
of view and proactively finds CX opportunities along the Purpose
Blueprint. She/he combines knowledge of the Pfizer business with
expertise in diverse research solutions.We are seeking an
individual that will be a champion for the needs of all our
customers and provide the universal framework in which we can
understand our customers' needs and behaviors and build personas
that can be applied across markets and TAs. The CX Research &
Intelligence Lead will be responsible for defining business
problems from the customer point of view and proactively finding CX
opportunities in partnership with business stakeholders and CX
Strategy Leads. She/he will combine knowledge of the Pfizer
business with expertise in diverse research solutions.ROLE
RESPONSIBILITIES-- Insight Identification
Candidate demonstrates a breadth of diverse leadership experiences
and capabilities including: the ability to influence and
collaborate with peers, develop and coach others, oversee and guide
the work of other colleagues to achieve meaningful outcomes and
create business impact.
Keywords: Pfizer, New York , Senior Director, CX Research & Intelligence, Executive , New York, New York
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