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SMB Customer Success Manager

Company: Litify
Location: New York
Posted on: February 25, 2021

Job Description:

Addicted to Salesforce? Love solving problems and making life better for your customers? Litify is looking for a Customer Success Manager to join our SMB account team, and you might be the right person! We are looking for a CSM based on the east coast to work with our expanding customer base from Miami to NYC. This position will be remote, with occasional travel to client sites and our Brooklyn headquarters.-- You will:

  • Monitor and manage a portfolio of client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal
  • Be an expert in both Litify and Salesforce in order to best advise clients and assist with on-the-spot solutioning
  • Participate in new client implementations to understand and document client goals, and assist in stabilization phase of newly launched clients
  • Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce and App Exchange solutions
  • Monitor customer health to track adoption and customer satisfaction
  • Identify at-risk accounts, and in coordination with your manager, develop and deliver on customer remediation plans
  • Coordinate between clients and Litify internal and partner resources to drive adoption and create opportunities for expansion
  • Identify opportunities for documenting success stories for our Marketing team
  • Maintain high levels of customer engagement and satisfaction--
  • Measure success by continued expansion of Litify and Salesforce across your customer's organization and workflow You have:
    • Demonstrable technical aptitude with intermediate Admin level tasks (flows, custom reports, complex formulas), Salesforce Admin Certification a Plus
    • Experience in direct customer-facing positions--
    • Excellent written, verbal, and oral communication with experience making presentations to major stakeholders
    • Experience as a Customer Success Manager ideally with a SaaS product (or similarly complex product) preferred What is your work authorization status? --*
      Do you hold any Salesforce.com certifications or have equivalent experience? --*
      U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Litify are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
      • Autism
      • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
      • Blind or low vision
      • Cancer
      • Cardiovascular or heart disease
      • Celiac disease
      • Cerebral palsy
      • Deaf or hard of hearing
      • Depression or anxiety
      • Diabetes
      • Epilepsy
      • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
      • Intellectual disability
      • Missing limbs or partially missing limbs
      • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
      • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Litify, New York , SMB Customer Success Manager, Executive , New York, New York

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