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Technical Account Manager

Company: Plaid Inc
Location: New York
Posted on: February 25, 2021

Job Description:

At Plaid, our mission is to empower innovators by delivering access to the financial system. Since 2012 we've helped tens of millions of consumers live a better financial life and over a thousand customers build a new financial future. Our customers range from startups like Stripe, Coinbase and Square to Fortune 500 enterprises like American Express and PayPal. Founded in 2012, Plaid has raised $300M of capital from major venture capital firms such as Kleiner Perkins, Andreessen Horowitz, Index, Spark and NEA, as well as global financial institutions such as Goldman Sachs and Citi.-- As Technical Account Managers, we are responsible for demonstrating to prospective customers how Plaid's solutions will address their business needs. In addition to partnering with the Growth Account Managers, Technical Account Managers also interface with Product Management, Engineering, Operations and Marketing. The Technical Account Manager is a highly visible technical and product expert in the post-sales process, and a primary driver for internal advancement of customer requirements. Every day, we work with our customers to help them build and scale amazing applications. Behind each successful launch is a Technical Account Manager that provides the technical guidance and support to make it all possible. You will be responsible for working with our customers to design and implement seamless integrations with Plaid's products. You'll get to work with the fastest growing startups as well as some of the largest Fortune 500 companies. You will work closely with our Growth and Partnerships teams as the technical lead throughout the post-sales process. You will be responsible for the implementation of Plaid's products into customers' existing architecture and continue to work with them as they scale.-- What excites you

  • Being the technical liaison for customers and partners, reviewing their existing systems, identify areas where Plaid could fit in, and assist in scoping out the engineering work needed
  • Serving as the key technical contact for our customers and partners as they integrate with Plaid
  • Providing ongoing solutions consulting to existing Plaid customers to enable upsells
  • Working with our engineering and product teams to translate prospect feedback into meaningful product insights What excites us
    • A background that combines business experience and technical acumen
    • Customer-first attitude with a strong sense of empathy
    • A background in engineering, CS, physics, math, or another related field, and experience writing code for a production system
    • Excellent knowledge of web services, APIs, and related standards such as HTTP, REST, and OAuth
    • Strong grasp in two or more of the following programming languages: Go, Python, Node.js , Ruby, or Java We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: Plaid Inc, New York , Technical Account Manager, Executive , New York, New York

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