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Director IT QA

Company: Healthfirst
Location: New York
Posted on: February 25, 2021

Job Description:

As one of the Directors of Quality Assurance at Heathfirst, you will drive the strategy, process and execution for various platform and services and head a team that focuses on the development of a robust quality Assurance process and practices. The incumbent is accountable for managing and coordinating QA across different applications and different teams making sure successful QA for all major projects, enhancements and maintenance changes. Responsibilities


  • Lead a Quality Assurance team with the required leadership, influence and analytical skills
  • Foster a culture to provide a reliable & repeatable QA process across various teams and programs
  • Form cross-functional partnerships and work closely with developers and product owners to identify productivity, production quality and coverage issues, and provide insight on improving both through scale and tooling.
  • Collaboration with other peers to work on strategic initiatives. Foster a culture of communication and transparency to your group. Understand their point of view, bottlenecks and provide guidance. Create an engaged workforce.
  • Work with the Quality Engineering team to build test automation and solutions that can uplift efficiency and quality.
  • Work with QA leadership team in deriving key metrics and KPI's to assess engagement health
  • Ensure sufficient time zone coverage across globally to facilitate ongoing interaction between the quality control, development and production teams. Work on collocation strategies.
  • Work with vendors closely on QA delivery, monitor vendor performance and issues. Ensure and build a transparent model where performance of the team can be quantified, and corrective actions can be taken
  • Act as Point of contact for the strategic program to ensure that the delivery for is on track as planned. Key person for Planning, Execution and delivery End to End, facing the senior management for risks/Escalations when plans fall through the cracks. Strategist who can bring the status from Red to Green.
  • Work with different divisions like Application Development, DevOps on strategies for core components and provide visibility Process
    • Understand testing in an agile environment, bring forward concepts such as lean methodologies and SAFE for testing practices.
    • Maintain a quality engineering practice that thrives in finding problems before our users do and that finds innovative ways to test our systems. Work with peers to share the knowledge.
    • Develop a Quality Assurance Management strategy, framework, tools and implementation plan for daily quality assurance for different applications
    • Plan, manage and oversee the design and implementation of quality assurance measurement programs tailored to identify daily reporting issues and associated controls. Develop metrics i.e., heat maps, dashboards, Senior Management packages, monitoring etc.
    • Develop and implement sampling methodology used to determine reporting and related control processes that will be subject to the quality control reviews. Technology
      • Develop and implement test automation roadmap across multiple channels including web, mobile, service layers, back-end, and integration.
      • Understand performance & security concepts and work with teams for ensuring proper test coverage.
      • Work closely with the DevOps Enablement team in defining and implementing Continuous Testing for applications
      • Understanding of testing at all levels of the SDLC (data, middleware, front end) and exposure to trending technologies and platforms Delivery
        • Escalate failed controls and ensure root cause analysis are performed timely.
        • Evaluate and ensure effective and timely control remediation plans are established (i.e. Corrective Action Plans, etc.)
        • Prepare clear, concise and accurate documentation, reports of work performed and other written materials; read, interpret, explain and apply critical thinking.
        • Engage with senior management to report, escalate issues and review/present exceptions on a monthly basis to Quality Assurance leadership team and other senior stakeholders.
        • Research and resolve issues; provide recommendations; escalate to senior management, as needed.Minimum Qualifications:
          • 12+ years of experience with 8 years of experience of running quality assurance for medium to large team, modern platform and services
          • HS Diploma or GED from an accredited institution
          • Quality first mindset with a strong background and experience with developing products for a global audience at scale.
          • Strong ability to drive changes at a large scale, proactive thinker.
          • Excellent analytical thinking, Customer oriented mindset, interpersonal, oral and written communication skills with strong ability to influence both IT and key stake holders
          • Strong understanding of processes for quality assurance, performance, security and Application Development.
          • Familiarity with DevOps and CI/CD, with particular emphasis on those that are heavily used when providing Test Automation solutionsPreferred Qualifications:
            • Bachelor's degree in Computer Science
            • Healthcare industry experience will be a plus.WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.EEO Law Poster and Supplement All hiring and recruitment at Healthfirst is transacted with a valid "" email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process. Posted 2 Days Ago Full time R009344 About Us Healthfirst is New York's largest not-for-profit health insurer offering it's nearly 1.6 million members access to high-quality, affordable healthcare. As part of the community for more than 25 years, Healthfirst's unique advantage is rooted in its belief that good health doesn't start in a doctor's office. The company's mission is to put its members first by working closely with care providers and community leaders to address broader issues that can impact health and well-being. This value-based care model is the foundation of the company's sustained growth in one of the most dynamic markets in the country. So, if you are passionate about what you do and want to work for a company that is focused on the future and dedicated to making a difference in people's lives, then Healthfirst is for you. Click here to navigate back to the career site!

Keywords: Healthfirst, New York , Director IT QA, Executive , New York, New York

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