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Product Manager: Operations

Company: UncommonGoods
Location: New York
Posted on: February 25, 2021

Job Description:

  • Uncommon Goods offers an ever-changing assortment of original, creative gifts. We partner with independent makers and small businesses to offer our customers an assortment of items that they love to surprise loved ones with (and treat themselves, too)!
  • We --are --built on better business practices and committed to having a positive impact on people and the planet. Learn more-- here .
  • The best part of Uncommon Goods is-- us -our team. We've been around for-- over-- 20 years because of all the wonderful people who make UG the-- one-of-a -kind company it is. You are determined when it comes to finding solutions, committed to using data to inform decision-making, are diplomatic with your peers, and undauntedly optimistic. You have a voracious appetite for tackling new work, a diplomatic and fair approach to decision-making, and an abiding faith in the power of data as evidence to make decisions. You embody a keen sense of humor and an investment in team success. ABOUT THE ROLE The Operations Product Manager sits at the epicenter of operational excellence, focused on process, feature, and system improvements that will drive efficiency and reduce costs while ensuring users have the right features at the right time. Interested applicants should have a driving ambition to improve warehouse operations through technology.--This role will report to the Senior Product Manager for Internal Tools and collaborate heavily with the warehouse & customer service teams. The Operations Product Manager will work together with Product Management and Operations teams to identify challenges and opportunities, prioritize them on the product roadmap, and facilitate multi-directional communication to see changes through to completion. The Product Manager will set the product strategy for software development initiatives that support Outbound, Transportation, and Customer Service operations for internal systems. In this role, they will lead the Operations technology product team and work alongside a Scrum Master, Product Analyst, and Developers, with UX and QA support. SKILLS AND QUALIFICATIONS
    • Demonstrated history in finding innovative technology-based solutions to improve processes
    • Demonstrated success in identifying business drivers, setting ambitious goals, and measuring success through relevant metrics
    • Demonstrated success in utilizing data to evaluate feature success and drive decision-making
    • Experience working with quantitative data to derive insights; knowledge of SQL or similar tool to run and analyze basic queries
    • Experience analyzing and documenting workflows and processes
    • 3+ years of leading a successful team
    • 5+ years working in logistics, 3PL, warehouse, customer service, or relevant experience
    • Demonstrated mastery working within an Agile framework and SCRUM implementation, with JIRA or similar tool to manage team performance
    • Motivation to translate complex business, operational, and technology needs among colleagues; to listen, internalize, and summarize technology changes in order to develop and share product strategy to non-tech stakeholders RESPONSIBILITIES Product Strategist
      • Maintain the product roadmap - a high-level planning document that conveys the complexity and urgency of initiatives and features
      • Analyze and document critical business intelligence about Ops systems including internal user data, customer feedback, and product metrics to inform product strategy
      • Research critical business intelligence including trends among competitors and technology-based tools available in the market
      • Analyze feedback, ideas, and research to build the Ops roadmap
      • Continually weigh the competing objectives for Ops Product needs against company resources, other products, and requests from various stakeholders
      • Build accurate ROI cases for new initiatives and features, including build vs. buy analysis Product Champion
        • Internal Stakeholders
        • Promote fairness, evaluate all ideas carefully, and facilitate peer learning in service to building the Ops roadmap
        • Support and educate stakeholders on how to request, track, and prioritize work
        • Conduct Current State/Future State/Target Operating Model workshops with relevant stakeholders to analyze, document, and plan upcoming work
        • Diplomatically manage expectations of stakeholders - to say Now, Later, or Someday in a clear-eyed, data-driven manner; remain open with stakeholders about why and how you are making decisions
        • Ensure relevant Uncommon Goods teams receive adequate and thorough training for new features
        • Improve transparency by radiating information between and among all stakeholders
        • Team Management
        • Oversee the flow of requests, code development, and low risk code releases by providing team vision and leadership
        • Constantly update and groom the backlog to provide prioritization for the Scrum team sprint over sprint; guide team progress through close collaboration
        • Work closely with the Product Management team to represent the Ops product perspective in resource allocation and other critical decisions
        • Guide the team and organization on how to use Agile/Scrum practices and values to drive operational improvement
        • Ability to use influence to set a high standard for and drive the development of high quality code on a self-managing team COMPANY PERKS
          • Benefits package includes subsidized medical/dental insurance premiums, generous PTO, paid family leave, and 401(k) with company match.
          • Casual work atmosphere, fun company events. (Thanks to our team's creativity, we've devised ways to feel connected remotely, too, and it's still fun.)
          • 40% discount on our products.
          • Public transportation and Citi Bike subsidies.
          • Safe working environment. Many of our COVID-19 protocols exceed NYC and NYS safety standards. Those who can are working remotely. In our office and warehouse, COVID-19 testing is required of all new hires and monthly for all team members; PPE, including masks and gloves, is required for all team members; and workspaces provide recommended social distancing. If Employee Referral or Other, please specify.
            Are you at least 18 years or older? If no, you may be required to provide authorization to work. --*
            -- Are you legally eligible for employment in the United States? If offered employment, you will be required to provide documentation to verify eligibility. --*
            -- Will you now or in the future require sponsorship for employment visa status? --*
            -- I am capable of performing the essential responsibilities of this job. --*
            -- This position due to COVID will be partially remote (work from home in the tri-state area) and partially on-site in our Brooklyn location. I am able to work in both locations until the position resumes full time in Brooklyn, NY. --*
            -- U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Uncommon Goods are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
            • Autism
            • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
            • Blind or low vision
            • Cancer
            • Cardiovascular or heart disease
            • Celiac disease
            • Cerebral palsy
            • Deaf or hard of hearing
            • Depression or anxiety
            • Diabetes
            • Epilepsy
            • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
            • Intellectual disability
            • Missing limbs or partially missing limbs
            • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
            • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: UncommonGoods, New York , Product Manager: Operations, Executive , New York, New York

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