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Clinical Operations (Associate / Manager / Director

Company: Tembo Health
Location: New York
Posted on: February 25, 2021

Job Description:

Clinical Operations (Associate / Manager / Director) Tembo Health is a virtual medical practice that helps patients in nursing homes receive care in hard to access specialties like psychiatry and cardiology. Our mission is to improve healthcare outcomes. The status quo is unacceptable, as our seniors have difficulty receiving specialty care leading to worse healthcare outcomes including re-hospitalizations. By partnering with nursing homes, Tembo Health drives quality improvement with our network of world-class clinicians. Our technology allows our clinicians to provide both complex and quality care with a seamless user experience integrating medical data from various sources.-- Our leadership team has deep expertise in clinical medicine, clinical transformation, operations, and technology with experience at top institutions including BCG, GE, Harvard Hospitals, Mount Sinai, Northwell Health, and Oscar. We're backed by prominent investors including Bloomberg Beta, B Capital Group, and Resolute Ventures. We've proven product market fit over the past two years, have customer traction in NY, TX, and MI, and are scaling upon our success. In other words, it's a great time to get in on the ground floor! ABOUT THE ROLE We're looking for someone obsessed with Operations to assist us with our growing clinical team. Depending on experience, the role can be at the Associate, Manager, or Director level and will report directly to our COO. Responsibilities.--

  • Manage roll out and maintenance of product lines.--You'll work with subject matter experts to design workflows for new service lines, work with engineering and others to build tools and document processes, and train staff on new processes.--
  • Manage day-to-day clinical operations.--You'll be asked to coordinate and execute all non-clinical aspects of patient care, starting with patient registration through appointment note sharing through claim followup. You'll build and monitor processes to ensure that clinicians are providing quality, evidence-based care.
  • Develop tools that improve the work of all team members. You'll leverage Google Suite and other tools to directly build tools and materials that will help the team with things like calculating and communicating the impact of Tembo to clients. You'll design and implement workflows to improve the experience of nursing home staff, patients and clinicians.-- Sample Work Plan With in the first week, you'll own and manage day-to-day clinical operations with activities like Within the first month, you'll have used your operations experience and service-first approach to manage key stakeholders
    • designing evidence based workflows
    • identifying and monitoring key KPIs Within first three months, you'll use your problem solving skills make sure our operations can serve our quickly scaling company through activities like
      • designing and implementing clinical workflows for new specialties
      • identifying inefficiencies in processes and implementing improvements
      • forecasting resource needs Within 6 months, you'll use you innovation to develop best in class procedures across the company
        • implement high levels of automation
        • serve as subject matter expert with Engineering team to build tools for the clinical and account management teams ABOUT YOU-- Qualifications.-- You'll be successful in this role if
          • You have a service first mentality
          • You strive to make things efficient
          • You love the challenge of figuring out something new
          • You're not afraid to pick up the phone
          • You've worked in operations or similar role for 7 or more years
          • You're skilled at
            • Excel
            • Data analysis
            • Problem solving
            • Operations Suggested Requirements.-- The following experiences are suggested but not required:
              • You've worked on large or growing teams
              • Experience with enterprise level contracts

Keywords: Tembo Health, New York , Clinical Operations (Associate / Manager / Director, Executive , New York, New York

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