Customer Success Manager
Company: Intellipro Group Inc
Location: New York
Posted on: February 26, 2021
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Job Description:
Your primary responsibility: acting as a short term
client-facing project manager which includes executing against
existing project plans for global clients, holding internal and
external stakeholders accountable to timelines, leading scaled
change management efforts, delivering education ensuring client
utilization and optimization, and ultimately helping our most
trusted clients achieve their talent acquisition goals.Other
responsibilities include:* Conducting gap analysis to identify
current and existing end-user training opportunities* Utilize
client and other data to derive insights to drive greater customer
engagement* Maintain and articulate a deep understanding of our
solutions and program* Work with cross functional teams to provide
voice of customer feedback to inform future strategy* Collaborate
on internal projects to build scale, automation and value for our
team and programWho will you work with? Your main internal partners
will be Customer Success Managers and Relationship Managers. Your
customers will range across verticals, industries and regions.
These are existing clients who already have strategic partnerships
with us, and are ready to take their investmentto the next
level.Let's talk culture and team. You will be joining a team of
20+ Implementation Consultants, all of whom are creative,
collaborative and inspire excellence. Our team has a variety of
experience, including customer success, sales, recruiting, talent
management, implementation work, education and more.* We are in it
with our customers.* We believe in diversity of thought.* We
believe our collective power is stronger than individual success.*
We believe in brainstorming and problem solving together, rather
than in a silo.* We believe navigating through change is crucial,
and it's one of our core strengths.* We are committed to
maintaining an environment of belonging and transformation.These
are our "must-haves":* Alignment to culture and values*
Professional, authentic and confident presence and communication
style* Experience working with multiple customers flexing strong
prioritization skills* Ability to build trust quickly and develop
strong relationships* Consultative approach to training and leading
through change* Strong ability to derive insight from utilization
data to address client goals* Excellent problem solving and
collaboration skills* Ability to learn quickly and bright technical
aptitude* 4 year degree required* English speakingThese are our
"nice-to-haves":* Project management certification* Multilingual is
a bonus!Relationships matter to us. We are looking for individuals
who can add to the magic of our team whiledriving massive impact
for our business. Let us know if you are a fit
Keywords: Intellipro Group Inc, New York , Customer Success Manager, Executive , New York, New York
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