Manager - Digital operations Consulting

Company: Cognizant
Location: New York
Posted on: February 26, 2021

Job Description:

Covid-19 update: To keep you and our employees safe, we're making changes to our job postings and hiring process. Learn more New York, New York, United States Job ID: 00039649103 We continuously seek exceptional associates when recruiting new employees. We pride ourselves on having extensive experience working with clients in all major markets. Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions and business results. Are you ready to be a change-maker? At Cognizant, we believe those who challenge the way they work today will lead the way tomorrow. When was the last time you felt proud about your work? Cognizant Digital Operations Consulting Cognizant's Digital Operations Consulting practice helps companies make their operations a strategic asset and advantage in the market. We bring together operations and industry talent, domain expertise, agile lean and six sigma capabilities, shown methodologies, frameworks and automation assets to simplify processes, enhance operating environment, mitigate operational risks, modernize operating models and increase process efficiency and effectiveness. We partner with our clients across key industries and take accountability to address business problems and drive outcomes across improved operations flexibility, reduced total cost of ownership, enhanced customer experience, compliance with regulatory requirements and lower risk. Roles and Responsibilities

• You will contribute to the vision and value proposition to senior level (process and automation transformation)
• You will contribute to strong client relationships by delivering exceptional value through process transformation (Optimization and automation)
• You will identify and assess potential processes for RPA: Process preparation for Robotics solution (process redesign, gaps and wastes identification)
• You will validate potential processes for RPA, Cost-Benefit analysis and prioritization
• You will deliver RPA solutions and being first point of contact in case of any configuration issues for the team
• You will collect local business requirements, cooperating with process SME on client side Qualifications
  • 8+ years of experience in business process improvements and process reengineering (Kaizen, Six Sigma, Lean);
  • Experience in a management consulting or professional services company is preferred
  • Six sigma Black Belt certification preferred
  • Solid understanding of process transformation, robotics and automation
  • Deep experience of designing RPA/ Cognitive solutions as part of enterprise automation journey
  • Experience in creating functional/ process landscape and taxonomy documents
  • Experience with customer journey mapping & service delivery design
  • Deep understanding of Value stream mapping
  • Understanding of RPA PDD (Process design documentation) method; knowledge of tool benchmarking/ tool selection methodology (comparing various RPA/ IPA tool provider)
  • Knowledge of known BPM tools such as Salesforce, Pega, IBM Mainframe
  • Good project management skills
  • Ability to lead change in complex multi-functional environments
  • Ability to travel 80%+ of the time.
  • Bachelor's Degree required, Master's Degree in Business/Management preferred. Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to design meaningful solutions through true collaboration. If you are comfortable with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you! Employee Status : Full Time Employee Shift : Day Job Travel : Yes, 50 % of the Time Job Posting : Feb 05 2021About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant. Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information. How would you rate your experience popup Equal Employment & Affirmative Action Policy: Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

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