Director - Business Applications

Company: Fitch Ratings
Location: New York
Posted on: February 25, 2021

Job Description:

At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity, employees work in an environment where they can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective.With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey.Role DescriptionFitch Group is seeking a Director of Business Applications. This manager will be responsible for managing the process and technology implementation which support the core Lead to Cash processes with in Fitch S/he will be responsible for helping develop CRM strategies, managing projects and ensuring smooth day-to-day operations.This Position Will Work Closely With Multiple Business Partners Across FitchThis role reports to the Head of Business Applications within Fitch Group's IT organization. S/he will manage a team of staff, onshore and off-shore consultants.* Ratings BRM team (business relationship management)* Sales teams across Fitch Solutions and Fitch Learning* Marketing Leads* MDM/ Data Quality* Compliance* SAP Order to Cash* System IntegrationThis role is responsible for managing relationship with the core Salesforce Product Owners, and ensuring alignment and delivery of projects and enhancements that help with Sales productivity, Sales enablement, Data quality, Order management and ensure smooth execution of core Sales processes leveraging Salesforce and other applications supporting the Sales eco system. The manager will lead a team of Business Analysts and Project managers supporting all core functions from Lead to Cash.* Salesforce Sales and Customer Success* Salesforce Einstein and Qlik reporting support* Salesforce Apttus CLM* Salesforce Training support with tools like Walk Me* Salesforce Data quality and MDM integration* Interfaces between Salesforce and SAP SDRoles And Responsibilities* Lead to Cash strategic alignment* Develop deep functional understanding of the business objectives and mentor IT project managers and technical leads to continuously align with business.* Build methodology for wire framing, requirement gathering, measuring, monitoring and communicating progress to the management on agile projects/ programs. These include all CRM initiatives and core legacy retirement projects like Fee Arrangement retirement* Coach and partner with the business product owners, align them with IT project managers (scrum masters) for successful long-term success of initiatives in an iterative model* Keep current in new products and trends from our major vendors and competitors with in CRM systems* Ensure that Fitch Group is following Industry and Salesforce best practices* Provide thought leadership across Fitch Group on how to best leverage existing CRM, Integration and Order management investments with in Business ApplicationsProject Implementations* Ideal candidate will form a seamless bridge between functional objectives laid out by the business and IT execution alignment to meet/ exceed expectations.* Ensure projects and activities are scrutinized and vetted for long-term strategic fit, documented, coordinated, planned and executed in an effective, timely, and financially responsible manner.* Establish project vision and business case* Develop reliable, timely budgets for projects and recurring application maintenance expenditures for executive approval* Select, negotiate and contract with partners for licenses and implementation services* Manage initiatives from inceptions to successful completions with metric to measure success.Skills/Experience* At least 15 years of experience in Sales systems and processes supporting Lead to Cash functions.* Experience and exposure to leveraging Salesforce for Sales enablement.* Ability to provide thought leadership around sales technology strategies, financial operations and reporting strategies* Proven track record of building and leading global leams* Strong understanding of industry best practices and tools* Proven ability to lead CRM projects* Deep knowledge in various Salesforce Modules* Experience in System integration between CRM and Downstream applications* Experience with working in cloud environments, preferably AWS* Experience in managing offshore delivery teams* Excellent communications and presentation/writing skills* Bachelor's degree. MBA and equivalent Masters degree is a plusPosition will be NYC based. Limited travel requiredFitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings - Fitch Solutions - Fitch Learning.For more information please visit our websites: - -Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.Fitch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Keywords: Fitch Ratings, New York , Director - Business Applications, Executive , New York, New York