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Lead Design Strategist/Service Design (Senior/Manager)

Company: Yoh, A Day & Zimmermann Company
Location: Flushing
Posted on: February 25, 2021

Job Description:

Lead Design Strategist/Service Design (Senior/Manager)

As a Lead Strategist you will own the strategic design and execution of human-centered experiences for our clients. You will partner directly with our clients to understand their business needs and lead multidisciplinary teams internally through the different phases of the design process - from insights to execution.

As a senior member of our team you will lead client engagements as well as support business development. You consistently advocate for design and have the ability to translate its value for existing clients and prospects who seek a strategic partner for their digital transformation journey.

Primary Responsibilities

Leads, designs and executes user research using qualitative and quantitative methods.
Determines and recommends the most efficient and effective research approaches to solve for business needs and meet agreed-upon objectives, then leads the business areas through the appropriate research process.
Communicates insights and influences business partners to take action by providing thought leadership on how insights impact desired business/project outcomes.
Takes ownership of self-development, and stays current with research techniques and tools.
Works with and provides supporting documentation to others that influences product or experience development to ensure creation of efficient, sustainable and successful results.
Mentors and assists other Researchers as it relates to similar project needs.
Assists leadership with strategic planning, resource allocation and the development/maintenance of the broader Design Research practice.


Bachelor's degree in Human Factors, Human-Computer Interaction, Psychology or relevant field.
7+ years of relevant design strategy experience, with 3+ years of that time in a management position
Ability to establish and maintain strong relationships with clients as well as internal multi-disciplinary teams.
Expertise in critical thinking, strategic thinking, process improvement, relationship-building and problem-solving.
Excellence in written and verbal communication. Presents ideas and information confidently.
Working knowledge of qualitative user experience research methodologies. Quantitative knowledge is a plus.
Able to expertly research, analyze and consolidate data into trends and share with teams.
Expert in project management and organizational skills.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit to contact us if you are an individual with a disability and require accommodation in the application process.PandoLogic.Category: Design, Keywords: Design Strategist

Keywords: Yoh, A Day & Zimmermann Company, New York , Lead Design Strategist/Service Design (Senior/Manager), Executive , Flushing, New York

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