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Director of Product, Shopping & Checkout Experience

Company: Updater
Location: New York
Posted on: February 26, 2021

Job Description:

Director of Product, Shopping & Checkout Experience Do you thrive in the intersection of developing an elegant UX coupled with industry-defining technology? Does the concept of improving the lives of millions of Americans by introducing novel technology to an industry brimming with potential spark excitement? Then you'd be right at home leading our newly-formed Shopping & Checkout experience team in the Product organization at Updater! Moving is one of the most universally relatable problems. Everyone has moved at least once and everyone thinks moving is painful. Updater is solving that pain at scale. We're a well funded and growth-focused company, with technology that touches nearly 50% of all household moves in the US annually, and we're growing quickly . Updater's Product Team is defining the modern way to move by creating a delightful, frictionless experience to help households quickly and seamlessly take care of their moving-related tasks - all in one app! Our Shopping & Checkout experience team is laser-focused on building the best digital purchasing experience for all major moving-related tasks - from finding and booking a local moving company, to setting up your internet and utilities - all in one place! We're looking for a seasoned product leader to spearhead our effort to dramatically improve the Shopping & Checkout Experience for our users. Millions of Americans today spend countless hours trying to find, evaluate, and shop for products and services related to their move. Many of these shopping experiences involve googling local businesses, sifting through reviews, and sitting on hold on the phone waiting for a business to address their needs. Updater has flipped the entire moving process on its head by introducing an application that allows households to complete these tasks digitally - and we're looking to you to take our experiences to the next level! About the Role

  • Hire and lead a team of world-class Product Managers and Technical Product Managers to build cutting-edge solutions, saving movers valuable time, money, and energy in knocking out some of the most time-intensive tasks associated with their Mover Journey.
  • Develop and maintain a deep understanding of the ways we can deliver value to our Movers and craft the product strategy to solve for their pain-points with a delightful, modern experience that enables users to shop for & purchase essential services and moving-related products directly in our Mover App!
  • Have a direct and substantial impact on the performance of key company metrics, be a thought-leader and crucial foundational member of the Product team, and play a huge role in significantly improving the lives of millions of Americans each year. About You You're a hands-on leader in the Product space who has extensive experience building and leading customer-obsessed B2C product teams, with an emphasis on conversion rate optimization and business partner product integrations. An ability and desire to interact and communicate effectively with both technology and business team members is critical to the success of this position. We're looking for someone with:
    • Empathy : you see the product through the eyes of your users and have a unique ability to deeply understand their needs and craft unique solutions that delight users through the simplicity and elegance of the UX
    • Humility : you have an opinion, but aren't afraid to be proven wrong, and are open to suggestions on what tool or technique is best to most efficiently solve a problem
    • Strong Communication : optimism and a forward-looking attitude with a clear, inspiring communication style
    • Comfort with Ambiguity : you have demonstrated experience thinking big to introduce -- and successfully build -- novel, industry-defining experiences
    • 7+ years experience designing, building, launching, and optimizing B2C product buyflows at leading Consumer Internet companies
    • 5+ years experience in experimentation-driven product development (A/B and hypothesis testing)
    • 5+ years experience in designing and building APIs to power buyflow transactions and/or deliver seamless integrations with business partner products
    • 3+ years managing or mentoring teams of product managers
    • Strong experience in building products with world-class UI/UX
    • Strong experience with user research
    • Ability to manage and execute multiple complex product roadmaps About Updater Updater makes moving easier for the 17 million households that relocate every year in the US. With Updater, users seamlessly forward mail, transfer utilities, connect TV and internet, and much more. Thousands of the most prominent real estate companies in the US (from real estate brokerages to multifamily and relocation companies) rely on Updater's real estate products to save clients hours with a branded and personalized Updater moving experience. Headquartered in New York City, Updater has raised over $100 million from leading investors, including SoftBank Capital, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors--), and more. Updater ranked #3 on Crain's 2016 Best Places to Work in NYC, ranking as the highest-rated tech company on the list, and ranked #7 in 2018. For more information, please visit www.updater.com. Updater is proud to be an equal opportunity employer and will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know. LinkedIn Profile (NA if not applicable) --*

Keywords: Updater, New York , Director of Product, Shopping & Checkout Experience, Executive , New York, New York

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