Senior Manager, Clinical Care - Cove

Company: Thirty Madison
Location: Glen Cove
Posted on: April 9, 2021

Job Description:

Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of specialist-level healthcare with the convenience of telemedicine. In just three years, we've built three brands on top of our platform: Keeps (for men's hair loss), Cove (for migraine), and Evens (for acid reflux). We're growing rapidly, recently raised a $47m Series B, and are backed by some of the best healthcare and consumer investors, including Polaris Partners, Johnson & Johnson, Maveron, Northzone, First Round, and Greycroft, among others. This year, we are honored to be included on Built In's 2021 list of Best Places To Work in New York City and Best Midsize Companies To Work For . This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day.-- About Cove-- Cove is building the best destination for migraine care. Our telemedicine platform is entirely dedicated to migraine treatment and management. With Cove, patients can connect with a doctor via a secure messaging platform and receive the migraine treatment plan that's right for them and get their medication delivered directly to their door. Cove offers 20+ migraine treatments, including prescription medications, over-the-counter treatments, and dietary supplements. Cove fills an important gap in migraine care and offers the convenience so many migraine sufferers have lacked. We have enthusiastic customers who love our brand, are constantly expanding our product portfolio and working on exciting partnerships. The Role-- Cove is hiring for someone to lead Cove's clinical care journey design to deepen and personalize the patient care experience on Cove. This is a new role and we are excited about the potential it has to create a truly unmatched patient experience. You will be in charge of developing and operationalizing personalized care pathways for migraine sufferers, depending on their clinical profiles and needs, always optimizing for the best possible patient experience and health outcomes. You will be working closely with our Medical Director and our medical advisors to design the best possible clinical patient experience over the life of a patient and subsequently work with the product, marketing and data functions to operationalize and track results.-- Some things you will work on

• Develop a robust patient journey framework for Cove, based on which we can build and evolve patient journeys for our migraine patients
• Collaborate with our clinical team to segment patients based on clinical needs for migraine care and develop journeys for different segments (proactive doctor check-ins, automated outcomes assessments, dynamic personalization of journey based on patient outcomes/response)--
• Think through an effective roll-out strategy for the framework that capitalizes on quick wins and creates maximum impact on patient outcomes
• Collaborate with the broader Cove team (product, design, data, operations) and clinical operations to implement patient journeys--
• Define metrics for success and track data to continuously improve (e.g., metrics for health outcomes, engagement)
• Own Cove's comprehensive outcomes tracking and reporting, define how it fits into the overall care experience
• Think through opportunities for Cove to showcase its outcomes data, whether through publication in scientific journals or in strategic partnership conversations--
• Drive care innovation: Continuously improve the clinical care experience, whether it means innovation in care delivery, optimization of touchpoints or new services to complement the existing experience.-- You should have
  • 6+ years of experience working in health care, preferably digital health--
  • Experience working on patient care/patient pathways in a chronic condition. While you don't need a medical/clinical background, you should be at ease diving into medical research and literature and feel comfortable working with clinicians
  • Excellent organizational and communication skills - you enjoy managing up and across several different teams, with competing priorities, to get the job done
  • A team mindset - You are a people person and enjoy contributing to building a great team, both in the day to day and around our regular team events ( Working virtually has not stopped us from having fun as a team!)
  • A highly analytical mindset - You always use data in your decision making and have experience working with health care data (e.g., patient reported outcomes, health record data)--
  • A strong bias for action, while also thinking big picture: You get energized by seeing quick wins in improving patient care, just as much as you like developing a longer-term strategy How we are managing through the COVID pandemic and its impact on our team? These are unprecedented times and we understand COVID-19 is impacting everyone differently. Our primary goal from the beginning of the pandemic has been to ensure employee safety. We went from optional to mandatory work-from-home very quickly in early March, and we have told employees that they can work remotely through July 2021 to allow them to plan accordingly.-- We have also rolled out several initiatives to help our team successfully navigate the uncertainty associated with COVID-19. These initiatives have included providing funds for home office improvements, medical reimbursements, free meditation/mindfulness tools, mandatory "Me Days" away from work, company-wide days off, and fun opportunities to connect live with teammates each week (such as virtual escape rooms). We continue to examine different benefits, tools, and processes that best support our employees as we continue to work remotely and eventually begin transitioning back to the office.
    • Competitive salary, equity, and career development opportunities
    • 100% coverage on many health, dental, and vision insurance plans
    • 401k with a match, commuter benefits, and FSA
    • Budget for the technology tools you need - whether it's a laptop, monitor, or special software
    • Annual $750 vacation stipend and $750 wellness allowance We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation. Thirty Madison is committed to maintaining a safe and inclusive environment for our candidates and team members. Addressing you by the correct pronoun is an important part of this commitment. U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Thirty Madison are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
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Keywords: Thirty Madison, New York , Senior Manager, Clinical Care - Cove, Executive , Glen Cove, New York