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Senior Manager, Merchant Product Management

Company: American Express
Location: New York
Posted on: April 10, 2021

Job Description:

The Merchant Services - U.S. (MS - U.S.) organization seeks to drive welcomed acceptance across all businesses in the United States by providing products and services that allow them to prosper. The MS-U.S. organization, which consists of 10M+ merchants, falls within Global Merchant and Network Services, which acquires and maintains relationships with millions of merchants around the world that welcome the American Express card. The newly formed Strategy, Product and Analytics (SPA) team plays a critical role by defining and delivering these value-add products and services.

We are looking for a highly motivated and strategic individual to join our newly created Merchant Product Management team. This individual will contribute to define and execute the product value proposition for the MS - U.S. customers. Areas of oversight will include the assessment of customer needs and landscape dynamics, as well as the detailing and bringing to life the future value proposition for American Express Merchants across company size and industries. This position provides an opportunity to work on high impact projects that are tied to senior leadership's most pressing business objectives.

The role will report to the Director of Merchant Product Management.

Specifically, The Colleague Will

  • Help define and execute the future product value proposition and experiences for merchants in the U.S.
  • Assess existing Merchant core value proposition for opportunities to consolidate or rationalize capabilities.
  • Identify gaps vs. competitors (traditional players, fintechs, aggregators), assessing the impact of the changing landscape dynamics on the value proposition.
  • Quantitatively and qualitatively assess customer needs, defining the product and value-added services that will be required to grow profitably and sustainably.
  • Analyze product performance to create and prioritize a data-driven product backlog.
  • Ensure the product delivers continued value to the business and customers, and meets key performance indicators.
  • Create product management documentation to support alignment on requirements and customer journeys.
  • Bring the future value proposition from concept to execution through internal builds and external partnerships
  • Create and implement product investment roadmaps.
  • Support the creation of content and training required to go-to-market.
  • Partner across internal and external stakeholders, players in payments ecosystem, Industry Development and Partnerships, Client Management, Technology, Pricing, Marketing, GCO, Payments Consulting and Digital Labs to create and operationalize the product value proposition.

    Minimum Qualifications

    The candidate should be experienced in the field of Product Management, comfortable with white space, and with a proven track record for driving results.
    • 3+ years of product management experience.
    • Knowledge of financial services and specifically merchant services business a plus.
    • Experience developing and executing within a matrix organization.
    • Ability to build relationships across stakeholders and influence at all levels.
    • Strong quantitative skills with demonstrated ability to synthesize robust analytical assessments.
    • A change agent, not afraid to challenge the status quo.

      American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

      Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

      Schedule (Full-Time/Part-Time): Full-time
      Date Posted: Apr 5, 2021, 12:00:38 AM

Keywords: American Express, New York , Senior Manager, Merchant Product Management, Executive , New York, New York

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