Client Success Manager

Company: myGwork
Location: New York
Posted on: April 11, 2021

Job Description:

WarnerMedia is a leading media and entertainment company that creates and distributes premium andpopular content from a diverse array of talented storytellers and journalists to global audiencesthrough its consumer brands including: HBO, HBO Max, Warner Bros., TNT, TBS, truTV, CNN, DCEntertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others. WarnerMediahas some of the most recognizable brands that continue to drive the social fabric of ourworld. From cutting-edge breaking news stories on CNN, up-to-the-minute sports coverage on TurnerSports & Bleacher Report, the characters we grew up loving on Cartoon Network to the shows we lovetoday on TBS, TNT, and truTV.WarnerMediacontinues to be the gold standard in first class televisionprogramming and a demonstrated leader in digital content. Including our sister companies, HBO andWarner Bros that complete the WarnerMedia family, we tell the stories the world wants to hear. The Job WarnerMedia seeks a Client Success Manager for the Digital Revenue Mgmt Department. The Entertainment Client Success Team is part of the WarnerMedia Pricing, Planning and Operationsorganization. The team consists of Client Success Coordinators, Client Success Managers (CSMs),Managers, and Directors who oversee and optimize Display, Video, Mobile, and Custom campaignsacross WarnerMedia's Entertainment brands, helping advertisers meet and exceed performancegoals. The Client Success Manager (CSM) will serve as the advertisers point-of-contact for allcampaign-related inquiries throughout the campaign lifecycle by owning tasks and leveraging supportteams. This role is responsible for managing campaign performance and execution to achieve clientKPIs while offering best in class white glove service to our partners. The CSM is responsible foroverall client satisfaction, strategy, and program delivery for assigned accounts. In addition to general digital expertise, the CSM will be expected to develop and maintaincomprehensive knowledge of the Entertainment products and how they are sold and fulfilled. TheClient Success Manager will have an opportunity to help drive upsell and incremental revenue. Thisrole requires an analytical mindset to strategize on optimal media mix and provide meaningfulinsights back to clients. The Daily Serve as the primary POC for clients in a designated POD, or book of business, to oversee theend to end campaign strategy Work closely with Client Success Coordinators and provide guidance to ensure that tasks arecompleted accurately and on schedule Focus on client retention, growth, renewal, and client satisfaction, and exceed clientexpectations Collaborate with Sales and other internal teams on proposal ideation, pitch materials, andcapturing campaign objectives Partner with the Entertainment Inventory team to understand inventory, sellouts, and packingguidelines Media Plan creation and collaborate with Yield team to evaluate inventory opportunities andmaximize revenue Utilize in-system inventory tools to assess site sell-and product availability Understand how Entertainment products and programs will assist brands in reaching theirmarketing goals Collaborate with Sales Account Executives, Content Strategists, Sales Solutions and CSCoordinators on RFP/RFI responses, proactive proposal development, optimizations, presentations,selling new business and upselling existing clients Oversee I/O processing and campaign setup Monitor and influence campaign delivery, troubleshoot and escalate delivery issues, andprovide optimization/up-selling opportunities Maintain thorough knowledge and understanding of all Entertainment advertising products,internal systems and ancillary partner teams to respond to general and specific client requests,including campaign performance and delivery inquiries Expand and develop client relationships to build and maintain deep-level partnerships Ad hoc responsibilities Develop and provide Strategic Insights, Campaign Wrap-ups and/or Quarterly Business Reviewsto clients Maintain and update proficiencies in the digital media space The Essentials 2+ years of experience working in a Sales Planning or Client Services role Proven track record of providing excellent customer service Familiarity with digital tools and technology platforms including CRM and OMS (experiencewith Salesforce, Operative.One, Looker, Google AdManager, FreeWheel MRM is a plus) Proficiency in Microsoft Office Suite Excellent written and verbal communication skills; ability to relay technical concepts tonon-technical audiences Strong interpersonal skills with demonstrated experience in cross-functional collaboration Demonstrated ability to build strong working relationships and consistently exceed servicegoals Excellent attention to detail and ability to organize and prioritize assignments Analytical thinking with ability to drive insights from data Proven ability to manage multiple projects in a fast-paced environment with the ability tolearn and apply new concepts and tools quickly BA/BS from a 4-year university or equivalent experience The Perks --- Exclusive WarnerMedia events and advance screenings --- Paid time off every year to volunteer for eligible employees --- Access to well-being tools, resources, and freebies --- Access to in-house learning and development resources --- Part of the WarnerMedia family of powerhouse brands Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates willreceive consideration for employment without regard to race, color, religion, national origin,gender, sexual orientation, gender identity or expression, age, mental or physical disability, andgenetic information, marital status, citizenship status, military status, protected veteran statusor any other category protected by law. This employer is a corporate member ofmyGwork, the business community for LGBTQ+ professionals,graduates, inclusive employers & anyone who believes in workplace equality.

Keywords: myGwork, New York , Client Success Manager, Executive , New York, New York