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Agency Partner Manager Lead - US East

Company: EAD Corporations
Location: New York
Posted on: April 10, 2021

Job Description:

  • Department: Partnerships and Business Development Company Description Shopify is now permanently remote and working towards a future that is digital by default.--Learn more --about what this can mean for you! Shopify is the leading omni-channel commerce platform. Merchants use Shopify to design, set up, and manage their stores across multiple sales channels, including mobile, web, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office and a single view of their business, from payments to shipping. The Shopify platform was engineered for reliability and scale, making enterprise-level technology available to businesses of all sizes. Headquartered in Ottawa, Canada, Shopify currently powers over 1,000,000 businesses in approximately 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more. Job Description It's an exciting time in commerce. Shopify Plus has a unique opportunity to disrupt the enterprise commerce space, and agencies today are already proving this to be possible. As an Agency Partner Manager Lead you and your team will be responsible for defining, developing, and managing relationships across a portfolio of design and development agencies within the US East. You will be critical to supporting our agency partners - they are an integral part of the Shopify Plus Partner Program and your team will be the driving force behind each partner's success in the program. You'll lead regional strategic planning, cross-department initiatives, as well as external and internal enablement opportunities. Responsibilities:-- Regional Strategic Planning (15% of time) Outlining a strategic roadmap for the markets within your territory, working closely with other influencing business units, such as, marketing, product, and data Defining and adopting both a mission and an operational plan for agency partnerships, specific to you region Ensuring the core market continues to prosper (the today) while working in collaboration with the business to define and activate future plans for the region (the tomorrow) Surfacing opportunities for regional growth and enablement opportunities through qualitative and quantitative research Operational & Program Development (15% of time) Working with the global program to develop and execute on foundational projects, ranging from data management strategy, to agency education, developing new approaches for agency onboarding, developing cross-department playbooks, etc) Business Development (20% of time) Pitching and closing multiple types of partnerships, at all scales Developing strategies on how to drive pipeline with partners Developing strategies on how to outbound targeted accounts with partners Revenue Leadership (15% of time) Collaborating with other business leads within the US East region-- Cross department collaboration with other business units within the Shopify organization Team Leadership (30% of time) Managing and mentoring a remote and small team in the US East region Effectively utilizing resources for optimal output Hands on performance management (developing intended outcomes, employee performance plans, etc) Day-to-Day Support (5% of time) Support on issue resolution or general inquiries on behalf of the partners Support vetting and on-boarding of new partnership types Qualifications Extensive experience working with the eCommerce industry in the US East region-- Experience running partnership programs that operate in both a 1:1 model and a 1:many model Proven experience in operationalizing an effective partnership program (from a business, financial, and strategic perspective) Previous experience working for a service provider within the eCommerce space (preferably an agency) Established relationships within the US East region with commerce agencies, technology providers, and other potential businesses that compliment the commerce lifecycle (ex: fulfillment center, branding shops, etc.) Experience in running a well utilized team from a remote location Experience in running a team of individuals with varying degrees of seniority and proven experience in employee performance management Experience working across multiple business units, composed of many stakeholders and influencing factors An understanding of all aspects of an agency's day to day operations (ex. Employee resourcing, selling, marketing, and service development) Extensive experience in data and operational management (project management, data insights analysis, CRM management, operational planning, etc.) The ability to manage both tough and/or strategic external conversations and then equally able to manage internal cross-department process development Additional Information At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from ender and sexually diverse communities and/or people with intersectional identities.

Keywords: EAD Corporations, New York , Agency Partner Manager Lead - US East, Executive , New York, New York

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