Affiliate Service Manager - Remote

Company: Realogy Holdings Corporation
Location: New York
Posted on: April 10, 2021

Job Description:

8744BR **Affiliate Service Manager - Remote** New York New York **Job Description** Corcoran is seeking a Service Manager to join the Corcoran Franchise Operations Team. The Affiliate Service Manager interfaces with franchisees, field personnel and support teams to troubleshoot, escalate, and provide guidance and training on complex system issues. This role functions as the brand expert on internal systems such as the DASH transactional system and Leadrouter, inbound data input and feeds, as well as outbound data and how it integrates with internal and third-party products. In this role, you will develop strong relationships with the Corcoran Servicing team as well as key contacts within our Corcoran Franchisee organizations. This role will play a key role in delivering added value to brokers and agents. **This position is 100% remote; however, the ideal candidate will be located in the Eastern Time Zone or comfortable with working EST hours.** **Responsibilities:** + Own, manage, and communicate resolution of all escalated issues related to systems and tools. + Assist brokers and agents with leveraging our technology to drive revenue and profit. + Stay-up-to date on system updates and enhancements, providing training and guidance to internal teams, as well as championing feature enhancements with the respective development teams. + Act as the point of escalation for complex, multi-system issues and work to identify paths to resolution. + Track escalated issues in the ticketing system, identifying trends and systemic process concerns. Work to remove obstacles, identify knowledge and training gaps, and recommend enhancements and improvements. + Manage a variety of customer inquiries, working with internal teams to ensure appropriate responses and providing an excellent customer experience. + Cultivate a deep knowledge of internal tools, systems and processes. + Function as the Subject Matter Expert for data flow questions and related enhancements. + Miscellaneous projects on an as needed basis. **Qualifications:** + Bachelor's degree in a related field or comparable work experience. + Real estate experience preferred. + Technical, helpdesk (level 2 or 3) or service support background is a plus. + Excellent written and verbal communication skills, with proven ability to build relationships and collaborate with cross functional teams. + Detail-oriented with the ability to work at a fast pace in a rapidly changing business environment. + Excellent technical and problem-solving skills. + Ability to balance competing priorities, complex situations and tight deadlines. + Positive, professional and enthusiastic "can-do" attitude. + 5-10% travel in the future (once travel bans are lifted and it is safe to resume travel). \#LI-DG1 \#LI- Remote **Employment Type** Full-time **Company** The Corcoran Group **About Us** R ealogy Holdings Corp. (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy's diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens-- Real Estate (https://www.bhgre.com/) , Century 21-- (https://www.century21.com/) , Coldwell Banker-- (https://www.coldwellbanker.com/) , Coldwell Banker Commercial-- (https://www.cbcworldwide.com/) , Corcoran-- (https://www.corcoran.com/) , ERA-- (https://www.era.com/) , Sotheby's International Realty-- (https://www.sothebysrealty.com/eng) . Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today's consumers. Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories. At Realogy, diversity fuels success - for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. **We pursue talent** - strategic thinkers who are eager to innovate, focused on execution and accountable for results. **We value diversity** - respecting backgrounds, cultures, perspectives. You'll find our commitment to diversity reflected in our achievements: + Forbes 2020 Best Employers for Diversity. + Recognized on the 2020 Human Rights Campaign Corporate Equality Index . + Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women's Forum of New York. + First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes. With diversity, we succeed together. We hope you'll join us. The Corcoran Group is a leading residential real estate brand with more than 50 offices and more than 3,300 sales associates serving Manhattan, Brooklyn, the Hamptons, the North Fork of Long Island and Shelter Island, N.Y., Delray Beach, Miami Beach, Palm Beach, West Palm Beach, Bal Harbour, 30A, Surfside, Windermere and Dr. Phillips, FL; San Francisco, CA, Lake Tahoe and Reno, NV, and Chicago, IL. The Corcoran-- Brand is comprised of company owned offices, which are owned by a subsidiary of Realogy Brokerage Group LLC, and franchised offices, which are independently owned and operated. For more information about The Corcoran Group, please visit www.corcoran.com . **EEO Statement** EOE AA M/F/Vet/Disability

Keywords: Realogy Holdings Corporation, New York , Affiliate Service Manager - Remote, Executive , New York, New York