Affiliate Service Manager - Remote
Company: Realogy Holdings Corporation
Location: New York
Posted on: April 10, 2021
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Job Description:
8744BR **Affiliate Service Manager - Remote** New York New York
**Job Description** Corcoran is seeking a Service Manager to join
the Corcoran Franchise Operations Team. The Affiliate Service
Manager interfaces with franchisees, field personnel and support
teams to troubleshoot, escalate, and provide guidance and training
on complex system issues. This role functions as the brand expert
on internal systems such as the DASH transactional system and
Leadrouter, inbound data input and feeds, as well as outbound data
and how it integrates with internal and third-party products. In
this role, you will develop strong relationships with the Corcoran
Servicing team as well as key contacts within our Corcoran
Franchisee organizations. This role will play a key role in
delivering added value to brokers and agents. **This position is
100% remote; however, the ideal candidate will be located in the
Eastern Time Zone or comfortable with working EST hours.**
**Responsibilities:** + Own, manage, and communicate resolution of
all escalated issues related to systems and tools. + Assist brokers
and agents with leveraging our technology to drive revenue and
profit. + Stay-up-to date on system updates and enhancements,
providing training and guidance to internal teams, as well as
championing feature enhancements with the respective development
teams. + Act as the point of escalation for complex, multi-system
issues and work to identify paths to resolution. + Track escalated
issues in the ticketing system, identifying trends and systemic
process concerns. Work to remove obstacles, identify knowledge and
training gaps, and recommend enhancements and improvements. +
Manage a variety of customer inquiries, working with internal teams
to ensure appropriate responses and providing an excellent customer
experience. + Cultivate a deep knowledge of internal tools, systems
and processes. + Function as the Subject Matter Expert for data
flow questions and related enhancements. + Miscellaneous projects
on an as needed basis. **Qualifications:** + Bachelor's degree in a
related field or comparable work experience. + Real estate
experience preferred. + Technical, helpdesk (level 2 or 3) or
service support background is a plus. + Excellent written and
verbal communication skills, with proven ability to build
relationships and collaborate with cross functional teams. +
Detail-oriented with the ability to work at a fast pace in a
rapidly changing business environment. + Excellent technical and
problem-solving skills. + Ability to balance competing priorities,
complex situations and tight deadlines. + Positive, professional
and enthusiastic "can-do" attitude. + 5-10% travel in the future
(once travel bans are lifted and it is safe to resume travel).
\#LI-DG1 \#LI- Remote **Employment Type** Full-time **Company** The
Corcoran Group **About Us** R ealogy Holdings Corp. (NYSE: RLGY) is
the leading and most integrated provider of U.S. residential real
estate services, encompassing franchise, brokerage, and title and
settlement businesses as well as a mortgage joint venture.
Realogy's diverse brand portfolio includes some of the most
recognized names in real estate: Better Homes and Gardens-- Real
Estate (https://www.bhgre.com/) , Century 21--
(https://www.century21.com/) , Coldwell Banker--
(https://www.coldwellbanker.com/) , Coldwell Banker Commercial--
(https://www.cbcworldwide.com/) , Corcoran--
(https://www.corcoran.com/) , ERA-- (https://www.era.com/) ,
Sotheby's International Realty--
(https://www.sothebysrealty.com/eng) . Using innovative technology,
data and marketing products, best-in-class learning and support
services, and high-quality lead generation programs, Realogy fuels
the productivity of independent sales agents, helping them build
stronger businesses and best serve today's consumers. Realogy's
affiliated brokerages operate around the world with approximately
190,000 independent sales agents in the United States and more than
112,000 independent sales agents in 113 other countries and
territories. At Realogy, diversity fuels success - for our company
and for our employees. We strive to be the preferred company for
diverse talent, committed to creating an inclusive environment that
encourages everyone to succeed. **We pursue talent** - strategic
thinkers who are eager to innovate, focused on execution and
accountable for results. **We value diversity** - respecting
backgrounds, cultures, perspectives. You'll find our commitment to
diversity reflected in our achievements: + Forbes 2020 Best
Employers for Diversity. + Recognized on the 2020 Human Rights
Campaign Corporate Equality Index . + Recognized for gender
diversity on our board of directors by Executive Women of New
Jersey and Women's Forum of New York. + First residential real
estate company to endorse the Equality Act and fully support H.R.
1447 amending the Fair Housing Act to include LGBTQ+ as protected
classes. With diversity, we succeed together. We hope you'll join
us. The Corcoran Group is a leading residential real estate brand
with more than 50 offices and more than 3,300 sales associates
serving Manhattan, Brooklyn, the Hamptons, the North Fork of Long
Island and Shelter Island, N.Y., Delray Beach, Miami Beach, Palm
Beach, West Palm Beach, Bal Harbour, 30A, Surfside, Windermere and
Dr. Phillips, FL; San Francisco, CA, Lake Tahoe and Reno, NV, and
Chicago, IL. The Corcoran-- Brand is comprised of company owned
offices, which are owned by a subsidiary of Realogy Brokerage Group
LLC, and franchised offices, which are independently owned and
operated. For more information about The Corcoran Group, please
visit www.corcoran.com . **EEO Statement** EOE AA
M/F/Vet/Disability
Keywords: Realogy Holdings Corporation, New York , Affiliate Service Manager - Remote, Executive , New York, New York
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