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Technical Solutions Manager, Team Lead - NYC

Company: TikTok
Location: New York
Posted on: April 10, 2021

Job Description:

ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.We have an opening for an analytical, data driven Performance Manager Lead. The Lead will build the processes to analyze our unique data and translate it into high-quality and actionable insights to improve the effectiveness of advertiser campaigns and unlock business opportunities. They will use their knowledge of the assigned vertical's digital media presence, performance KPIs and measurement ecosystem to analyze and improve advertisers' performance on TikTok, in support of their marketing initiatives.Responsibilities- Manage a team of 5+ Performance Managers to deliver results against Key Performance Indicators.- Build scalable processes to increase adoption and engagement of TikTok's auction platform and auction-based tools. - Use findings and insights from client performance to collaborate with the relevant internal teams in order to create playbooks and custom solutions for the assigned vertical- Work with internal teams to guide inventory allocation using historical performance insights- Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings- Investigate and work directly with product & engineering teams to help them troubleshoot product issues and build plans to improve platform features- Share marketplace feedback and guide our advertising strategy- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team- Demonstrate deep analytical ability, and develop great expertise in TikTok's proprietary metrics, working to constantly evolve how we analyze and communicate data driven insights to our advertisers- Educate other teams on TikTok media offerings and keep them engaged by delivering learning sessions, writing training documentation and whitepapers for internal and external use- Create media planning tools and serve as product consultant educating clients and agencies on product solutions and best practice implementation to deliver against Key Performance Indicators- Proactively work with the sales team on pre-sale research and pitch for the assigned Vertical- Create learning agendas and oversee measurement strategy, tracking, implementation and results delivery across the verticalQualificationsQualifications- At least 3-5 years of experience in account management/client services roles in digital marketing- At least 2 years of experience managing a team executing on a biddable network. - Experience managing branding advertisers with a deep understanding of their challenges - Ability to organize large amounts of data and streamline insights across multiple campaigns- Proactive attitude with excellent project management, organizational, and analytical skills - Experience diagnosing and solving technical problems with product and engineering teams is a big plus- Experience in performance advertising in a role where you managed significant complexity and scaling challenges- Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders - Comfortable presenting complex analysis in a simple, easy to digest way to C-suite level stakeholders- Self-starter, fast learner that is able to quickly understand and prioritize the needs of the business- Experience with third party programmatic and measurement partners (verification, DSPs, MMPs)- Experience using Excel and Google Sheets- Fluency with visualization tools (Tableau, QlikView, Power BI, etc.) - ability to create interactive, user-friendly and compelling dashboards and reports is a plus.- High attention to detail and very organized - Have a passion for TikTokTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience.TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at accommodations@tiktok.com.

Keywords: TikTok, New York , Technical Solutions Manager, Team Lead - NYC, Executive , New York, New York

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