Director of Operations

Company: Attune Insurance Services, LLC.
Location: New York
Posted on: April 10, 2021

Job Description:

Running a small business is hard. Getting insurance for your small business is even harder. It takes forever, the process is antiquated, and one wrong decision can be disastrous. At Attune, we're changing small business insurance in a big way. At the forefront of the insuretech industry, we are rebuilding small business's access to insurance from scratch, making it instant, easy, and safe. How? Instead of requiring that a business answers hundreds of questions (seriously), our sophisticated platform aggregates the necessary data from different sources, and then uses incredibly advanced analytics to create tailored products that can be delivered in mere minutes, not days or weeks. We are at the beginning of our journey and are looking for innovators who are curious and excited to drive change. Backed by Two Sigma, AIG, and Blackboard, we have the horsepower and partners to make a big impact. Unlike other start-ups, Attune has the funding, expertise, and support to modernize and move quickly. If you are energized by making the complex, simple; the time consuming, easy; and the antiquated, tech-enabled, we want you on our team. Disrupting an industry through data, technology and speed isn't easy - but the challenges we'll tackle together are some of the most rewarding you'll experience in your career. Job Description Reporting directly to our Head of Operations, our Director of Operations will play a critical role in the success of our business by leading critical operations teams, managing outsource partner relationships, and identifying opportunities to automate and optimize our business processes. This role is highly cross-functional - you will work closely with product & technology, analytics, sales, account management and underwriting to help deliver a best-in-class customer experience. What you'll do:

• Build and own the operational plan to support new carrier and distribution partnerships; be the face of operations with those partners
• Directly manage operations functions including underwriting operations, core operations, tools & systems, and compliance audit
• Partner with the Director of Underwriting to implement new underwriting procedures and find areas of continuous improvement
• Collect and provide feedback from customer-facing teams to Underwriting regarding underwriting and policy wording-related trends
• Partner with technology product managers to identify automation opportunities to optimize experience and efficiency
• Lead operational planning for new products; ensuring the customer care and operations teams flawlessly execute on new product rollouts, ramp to production, and steady-state operations
• Manage the relationship with our outsource vendor, identifying new opportunities to scale more effectively in partnership with them
• Ensure operational activities are running smoothly, service levels and quality expectations are being met by our outsource and in-house teams Qualifications:
  • A strong operator who has 8+ years of insurance operations, insurance consulting, or underwriting experience (preferably at a high-growth company) with increasing responsibility
  • Experience designing, implementing, and maintaining operational policies and process for organizations at scale
  • 3+ years leading high performing teams
  • Highly analytical and structured problem solver
  • Excellent time management with ability to balance competing priorities--
  • Ability to build relationships and drive cross functional-alignment Additional Information This role will begin as a remote position but we look forward to having all of our employees back in our NYC offices as soon as it is safe to do so!-- What we offer you:
    • An opportunity to change the small business landscape.
    • A great working environment that lives continuous improvement and encourages sharing ideas and taking risks to find better ways of doing things.
    • A culture that promotes great relationships both inside the office and outside through activities in our community and company sponsored intramural clubs and events.
    • Equity compensation.
    • Medical, dental, and vision from day one and 401(k) matching.
    • Fully stocked kitchens with free snacks & drinks. Attune Insurance Services, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Attune are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
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Keywords: Attune Insurance Services, LLC., New York , Director of Operations, Executive , New York, New York