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Director-Product Development

Company: Cavendish Farms Corporation
Location: New York
Posted on: April 10, 2021

Job Description:

Description You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Enterprise Digital Member Experiences team (EDME) is responsible for the product management and design of American Express' proprietary digital products - Amex Mobile App, americanexpress.com, Amex Offers, Customer Personalization and Amex communication channels (email, SMS & push notifications).

As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express' payment and related services to life through our digital experiences.

We are looking for a dynamic, product leader to join the team as we embark on a multi-year strategy to evolve our digital experiences across Mobile, Web and Communication channels, towards a member centric vision known as Beyond The Card. As Director, Product Management, you will be leading the successful co-creation and implementation of this strategy which will re-imagine the relationship between the customer and Amex. You will be responsible for defining and leading multiple workstreams including Envisioning & Discovery, Communications, Roadmap Ideation, Outcome Definition and Critical milestones and dependency management.

The successful candidate must have a keen focus on the customer journey, a proven ability to collaborate at scale, enjoys a fast-paced environment and has the ability to influence key partners into action, all while maintaining a positive attitude in the face of challenges.

Responsibilities:

  • Drive highly visible EDME strategic initiatives, working cross-functionally to structure problems, analyze opportunities, and develop actionable recommendations
  • Lead and manage the complexity that comes with transformational change essential to operationalizing the Beyond the Card goals and multiple workstreams
  • Define clear outcomes centred around customers that can be linked to shareholder impact and enable prioritization across stakeholders
  • Proactively drive recurring communications to ensure transparency and collective understanding
  • Collaborate and partner across all of EDME and enable a best in class operating model
  • Define and manage a multi-year roadmap, managing dependencies and proactively mitigating risk
  • Responsible for managing the broader roadmap and ensure there is a balance of large and small releases
  • Partner closely with leadership to refine stakeholder communications and manage partner expectationsMinimum Qualifications
    • Minimum of 8+ years of product management experience with a proven record of driving transformational change at scale and bringing complex strategies to fruition
    • Demonstrated leadership in enterprise thinking with a track record of influencing others to embrace change
    • Demonstrated ability to self-start, carve opportunities out of ambiguity and operate with a high degree of independence
    • Ability to influence without authority and bring multiple partners to a unified consensus
    • Very strong collaboration skills - ability to navigate cross functional teams to deliver on shared objectives
    • An engaging, resilient and optimistic spirit
      Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

      American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

      ReqID: 21005569
      Schedule (Full-Time/Part-Time): Full-time
      Date Posted: Mar 15, 2021, 1:25:39 PM

      Job Information
      • Job ID: 56183190
      • Location:
        New York, New York, United States Please refer to the company's website or job descriptions to learn more about them. Manager, Corporate Affairs & Communications (Consumer and Brand Communications) CHIEF CURATOR FOR CONTEMPORARY ART/DIRECTOR OF NA... The National Academy of Design New York, NY, United States N Field Director North Shore Strategies New York, NY, United States PU Regional Development Director - East Region 11 W. 42nd St., New York, New York 10036 (212) 378-0400

Keywords: Cavendish Farms Corporation, New York , Director-Product Development, Executive , New York, New York

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