NewYorkRecruiter Since 2001
the smart solution for New York jobs

Medical Information and Education, Director

Company: Y-mAbs Therapeutics, Inc.
Location: New York
Posted on: April 10, 2021

Job Description:

Y-mAbs is seeking a highly qualified person to lead Medical Information Department. In this position Medical information and Education Director is responsible for creating standard response letter, managing MI vendor, ensuring timely responses inquiries and customer satisfaction. As an integral part of Medical Affairs team, MI Director supports MA and other Y-mAbs teams' needs, and works collaboratively with cross-functional teams.
Key Responsibilities:

  • Provide superior quality customer support through use of soft phone skills, active listening, asking clarifying questions, and demonstrating patience and empathy while ensuring issue resolution. Utilize the appropriate information resources to respond to unsolicited medical information inquiries.
  • Maintain knowledge base across all Y-mAbs products and ensure that all inquiries are responded to in a comprehensive manner. Develop, utilize and leverage innovative technologies and customer channel approaches to communicate with US medical customers
  • Interact with Sales Field, Medical Science Liaisons and others to expedite timely handling/ completion of medical information requests for health care providers and consumers.
  • Identify emerging inquiry topics as well as inquiries for which standard responses do not exist. Generate and update existing HCP letters and conduct annual HCP letters review.
  • Maintain key resource documents and keep accurate records according to regulatory and Y- mAbs policies, procedures and guidelines.
  • Identify and obtain pertinent data, and accurately process / triage reported adverse events (AEs) and product quality complaints (PQCs) to Drug Safety and Quality Assurance Complaint department, respectively, in accordance with policies and procedures.
  • Attend medical congresses to staff Medical Affairs section of the booth and act as an information resource for the Y-mAbs products.
  • Manage Medical Information Call Center (MICC) vendor. Establish, monitor and report progress against planned timelines and milestones.
  • Liaise with internal teams to build on existing clinical foundation and serve as a therapeutic area liaison and medical expert for other members of the Y-mAbs Teams.
  • Assist with creating field medical training and field resources, including FAQ documents. Review and approve MSL materials through MRC review.
  • Serve as medical reviewer of the PRC and approve promotional materials, ensuring scientific accuracy.
  • Serve as a scientific resource in developing AMCP dossier and related payer and formulary documents.
  • Serve as an integral team member for launch readiness planning and integration.
  • Update and / or create Medical Information business policies, procedures and guidelines.
    Qualifications and Skills:
    • Doctorate level degree or equivalent experience is required (i.e. Pharm D, MD, PhD).
    • Must have Medical Information and MI Vendor management experience
    • Must be a team player with a positive attitude willing to work in an environment where individual initiative and accountability to the team are required.
    • Individual must be capable of working independently with limited direction, as well as part of an integrated team, and have flexibility to react to changing priorities.
    • Demonstrate the ability to organize and prioritize assigned workload and to employ efficient time management strategies when performing medical information activities.
    • Strong written and verbal communication skills
    • Working knowledge of Customer Contact Center systems (database, telephony)
    • Excellent organizational skills
    • Results and solutions oriented
    • Ability to travel, as some travel (including international) required to represent Y-mAbs at medical conferences, presentations, and other external and internal meetingsYmAbs Therapeutics Inc is an equal opportunity employee. We offer competitive package and benefits. Compensation will be commensurate with experience.

Keywords: Y-mAbs Therapeutics, Inc., New York , Medical Information and Education, Director, Executive , New York, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Nurse Manager, Post Coronary Care Unit
Description: Nurse Manager, Post Coronary Care Unit br Req : 21724 br Category: Nursing br Status: Full-Time br Shift: Night br Facility: RWJ New Brunswick br Location: br Post Coronary Care Unit, One (more...)
Company: Barnabas Health
Location: New Brunswick
Posted on: 04/11/2021

Remote Senior Translation Project Manager
Description: Company DescriptionOur client is an established language solutions company based in the East Coast of United States. They are a vibrant and growing company.Job DescriptionWe are looking for a fulltime, (more...)
Company: Treehouse Strategy and Communications
Location: White Plains
Posted on: 04/11/2021

Business Development Director, FinTech
Description: The Business Development Director, FinTech at Inmar has a hunter's instinct. Drawing from extensive success in previous B2B financial sales roles, this seasoned, top-performing pro knows how to target (more...)
Company: Inmar Inc.
Location: Milford
Posted on: 04/11/2021

Senior Manager, Data Integrity SME
Description: At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science.--In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse (more...)
Company: Bristol-Myers Squibb
Location: New Brunswick
Posted on: 04/11/2021

medical director Physician Hawthorne, NY 10532
Description: medical director Physician MD/DOs for private practice medical office in Hawthorne, NY 10532 30 miles North
Company: HCRC Staffing
Location: White Plains
Posted on: 04/11/2021

Executive Director
Description: Westport South Beach Historical Society Executive Director Job Description The Executive Director of the Westport South Beach Historical Society WSBHS serves as the chief executive of the Westport Maritime (more...)
Company: Association of Collegiate Conference and Events Di
Location: Westport
Posted on: 04/11/2021

Assistant Manager
Description: Now Hiring Assistant Restaurant Managers The Assistant Restaurant Manager has the overall responsibility for: Controlling day to
Company: Popeyes
Location: New Brunswick
Posted on: 04/11/2021

Director, Program Management
Description: At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science. In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse (more...)
Company: Celgene - Summit
Location: New Brunswick
Posted on: 04/11/2021

EHS Manager
Description: Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation (more...)
Company: Danaher
Location: Hauppauge
Posted on: 04/11/2021

Project Manager
Description: -- Some out of hours may be required to fulfil international working-- --- The nature of the role may change in different phases of the program e.g. designing globally initially and then supporting local (more...)
Company: ideaVat
Location: Hoboken
Posted on: 04/11/2021

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds