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Medical Information and Education, Director

Company: Y-mAbs Therapeutics, Inc.
Location: New York
Posted on: April 10, 2021

Job Description:

Y-mAbs is seeking a highly qualified person to lead Medical Information Department. In this position Medical information and Education Director is responsible for creating standard response letter, managing MI vendor, ensuring timely responses inquiries and customer satisfaction. As an integral part of Medical Affairs team, MI Director supports MA and other Y-mAbs teams' needs, and works collaboratively with cross-functional teams.
Key Responsibilities:

  • Provide superior quality customer support through use of soft phone skills, active listening, asking clarifying questions, and demonstrating patience and empathy while ensuring issue resolution. Utilize the appropriate information resources to respond to unsolicited medical information inquiries.
  • Maintain knowledge base across all Y-mAbs products and ensure that all inquiries are responded to in a comprehensive manner. Develop, utilize and leverage innovative technologies and customer channel approaches to communicate with US medical customers
  • Interact with Sales Field, Medical Science Liaisons and others to expedite timely handling/ completion of medical information requests for health care providers and consumers.
  • Identify emerging inquiry topics as well as inquiries for which standard responses do not exist. Generate and update existing HCP letters and conduct annual HCP letters review.
  • Maintain key resource documents and keep accurate records according to regulatory and Y- mAbs policies, procedures and guidelines.
  • Identify and obtain pertinent data, and accurately process / triage reported adverse events (AEs) and product quality complaints (PQCs) to Drug Safety and Quality Assurance Complaint department, respectively, in accordance with policies and procedures.
  • Attend medical congresses to staff Medical Affairs section of the booth and act as an information resource for the Y-mAbs products.
  • Manage Medical Information Call Center (MICC) vendor. Establish, monitor and report progress against planned timelines and milestones.
  • Liaise with internal teams to build on existing clinical foundation and serve as a therapeutic area liaison and medical expert for other members of the Y-mAbs Teams.
  • Assist with creating field medical training and field resources, including FAQ documents. Review and approve MSL materials through MRC review.
  • Serve as medical reviewer of the PRC and approve promotional materials, ensuring scientific accuracy.
  • Serve as a scientific resource in developing AMCP dossier and related payer and formulary documents.
  • Serve as an integral team member for launch readiness planning and integration.
  • Update and / or create Medical Information business policies, procedures and guidelines.
    Qualifications and Skills:
    • Doctorate level degree or equivalent experience is required (i.e. Pharm D, MD, PhD).
    • Must have Medical Information and MI Vendor management experience
    • Must be a team player with a positive attitude willing to work in an environment where individual initiative and accountability to the team are required.
    • Individual must be capable of working independently with limited direction, as well as part of an integrated team, and have flexibility to react to changing priorities.
    • Demonstrate the ability to organize and prioritize assigned workload and to employ efficient time management strategies when performing medical information activities.
    • Strong written and verbal communication skills
    • Working knowledge of Customer Contact Center systems (database, telephony)
    • Excellent organizational skills
    • Results and solutions oriented
    • Ability to travel, as some travel (including international) required to represent Y-mAbs at medical conferences, presentations, and other external and internal meetingsYmAbs Therapeutics Inc is an equal opportunity employee. We offer competitive package and benefits. Compensation will be commensurate with experience.

Keywords: Y-mAbs Therapeutics, Inc., New York , Medical Information and Education, Director, Executive , New York, New York

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