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Strategic Client Success Manager

Company: 1Life Healthcare
Location: New York
Posted on: November 22, 2021

Job Description:

One Medical is a primary care platform challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to radically transform healthcare, which means tackling the frustrations of everyone involved - from patients and providers to employers and health networks.-- Across the country, our members enjoy seamless access to comprehensive care at more than 90 locations across thirteen cities (and counting!) as well as 24/7 access to virtual care powered by intelligent uses of technology. In addition to a direct-to-consumer membership model, we work with more than 7,000 companies to provide One Medical health benefits to their employees. On January 31, 2020 we marked a milestone with our public listing on Nasdaq, but our work is far from over. As we continue to grow and broaden our impact, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity: Our One Medical for Business Client Services account team partners closely with our clients, specifically their HR/Benefits teams, to promote and deliver One Medical membership & services as a benefit for their employees. As a Strategic Account Manager, you will own a group of Largest strategic enterprise client accounts and act as a key advisor to them in rolling out successful benefits programs with One Medical. Reporting to the Head of Account Management, you will work with the Client Services team to lead and manage a portfolio of 7+ employer partners with 5000+ individuals each, and collaborate with multiple internal departments at One Medical (Operations, Marketing, Sales, etc.) to service those relationships. You will be a member of a high-performing account management team working collaboratively to share best practices, support each other, and ensure we set up each client relationship for success. You are an exceptional communicator, with a strong presence and ability to influence/persuade a wide range of audiences and quickly establish rapport with internal and external stakeholders. Additionally you bring strong planning and/or project management skills. Lastly, you will be set up for success if you have a demonstrated ability to manage competing priorities while consistently meeting (or exceeding) your goals and overcoming setbacks. If this sounds like you, we would love to connect.-- What You'll Likely Work On:

  • Own the overall health and success of your portfolio by assessing client needs, rolling out communication and engagement initiatives, reporting results, and developing strong, long-term, consultative relationships with clients
  • Service, manage, renew and execute against a portfolio of client accounts, driving key program outcomes such as enrollment, utilization and client satisfaction
  • Serve as a strategic and consultative thought partner to your clients in shaping their benefits and healthcare delivery strategy--
  • Design, test, and implement improvements to our service and product offering You'll Be Set Up For Success If You Have:
    • 7-10 years of experience in account & partnership management focusing on client retention and renewal with a minimum of 3 years solely partnering with national enterprise client accounts (5000+ employees/$1M contract size)
    • Minimum of 2 years supporting clients in the benefits space or working with HR, and experience partnering with brokers to deliver benefits solutions
    • Proven track record of meeting goals and deadlines, preferably inclusive of customer-retention or relationship management metrics--
    • Skilled at communicating, both written communication & ability to present to a diverse group of stakeholders, including crafting and delivering compelling presentations and materials, creating narratives tailored to individual client needs
    • Extensive experience collaborating with cross-functional teams to deliver complex customer/client solutions
    • Skilled in Salesforce, G-Suite
    • Experience managing negotiations, including contract negotiations, as well as experience working with client procurement teams Benefits designed to aid your health and wellness: Taking care of you today
      • Paid sabbatical after 5 and 10 years
      • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
      • Competitive Medical, Dental and Vision plans
      • Free One Medical memberships for yourself, your friends and family
      • PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family
        • 401K match
        • Opportunity to participate in company equity programs
        • Credit towards emergency childcare
        • Company paid maternity and paternity leave
        • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
        • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance This is a full-time role based in New York, NY, with the possibility of remote work. One Medical is an equal opportunity employer and encourages all applicants from every background and life experience. #LI-BS1 One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

          Proof of COVID 19 vaccination is required for employees and contractors who interact with patients, access a shared office space or engage with other team members, except where a medical or religious accommodation applies.

Keywords: 1Life Healthcare, New York , Strategic Client Success Manager, Executive , New York, New York

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