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Senior Account Relations Manager

Company: Centene Corporation
Location: New York
Posted on: November 23, 2021

Job Description:

Category Clinical & Care Management Location New York, New York, US Full-time Job Id 1240440 Centene Corporation Position Purpose: Leads the assessment and monitoring of vendors performing outsourced activities in the vendor contact centers, ensuring quality standards are met. The subject matter expert in the evaluation of vendor performance, and is relied on by the account relations managers and specialists for guidance, counsel, and expertise. Support assigned vendors, manage contractual compliance and overall business strategy of the assigned line of business. Responsible for resolving day to day issues and assist with strategic planning.

  • Essential Functions:
  • Serves as a subject matter expert, and provide guidance and counsel to the Account Relations Managers (ARMs) and Account Relations Specialists (ARSs) in you location/line of business
  • Serve as Point of Contact (POC) for Senior Managers, Vendor Management for activities, Key Performance Indicators (KPIs), and vendor issues and concerns in your location/line of business
  • Performs analysis of vendor performance, identifying trends, defects, etc and making appropriate recommendations to Management.
  • Coordinates projects and activities of multiple Account Relations Managers and Account Relations Specialists (without formal supervisory responsibilities).
  • Work in conjunction with assigned Account Relations Managers to achieve stated business goals and vendor KPIs.Education/Experience: Bachelor's degree in a related field or equivalent work experience required. 4+ years of experience in account management, healthcare, contact center and/or vendor management required. Prior experience in Medicare, Medicaid and/or Prescription Drug Programs preferred. 3+ years of supervisory/management experience preferred.

    Travel: Up to 50% domestic and international, as required.

    Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. "I work in a fast-paced, caring, collaborative and energetic environment. Each day, I am given the opportunity to make a difference in the lives of our members."

    - Kevin E. Murray, Resource Specialist,
    SilverSummit Health Plan Get tailored job recommendations based on your interests. Category Corporate & Professional services Location Bronx, New York, US Category Customer Care Location Tucson, Arizona, US Category Corporate & Professional services Category Business Dev & Sales Location Houston, Texas, US Transforming the health of the community, one person at a time. HEALTHCARE IS BEST DELIVERED LOCALLY Our local approach allows us to help members access high-quality, culturally sensitive healthcare services. The health of individuals drives our focus on the environment, removing social barriers to health, and prioritizing responsible corporate governance. Stay safe from recruitment fraud! The only way to apply for a position at Centene is via our careers website. Learn how to protect yourself from recruitment fraud.

Keywords: Centene Corporation, New York , Senior Account Relations Manager, Executive , New York, New York

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