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Loan Operations - Associate Director

Company: Guidehouse
Location: New York
Posted on: January 16, 2022

Job Description:

OverviewGuidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit: ResponsibilitiesSummary:Responsible for supporting a large-scale federal loan program following large-scale technology migration. Experience in federal financial services preferred, although commercial financial management experience will also be considered. Will serve as a leader on the operations team directly supporting the Operations Director. Will be responsible for overseeing daily operations as well as modernization and enhancement projects across the program. The Associate Director will support the expansion of the SBA Account through the delivery of high-quality services and development of client relationships. Will oversee and manage client relationships, ensuring successful client delivery across all operations functions. The Associate Director will also be responsible for the coaching and mentoring of staff members and cultivating new talent to sustain growth objectives. Strong interpersonal communication skills and organizational skills required, as well as knowledge of financial loan origination and loan servicing - Support Operations Director with daily oversight of multiple program functions - Assist Operations Director with prioritization of key project opportunities, risks, and issues - Act as a project manager across various operations functions to prioritize work, identify process improvement opportunities, and escalate risks to Guidehouse internal leadership - Oversee identification of modernization opportunities; assist operations team leads with prioritization of modernization opportunities among defect and enhancement efforts - Manage organizational effectiveness across operations team - Build deep, effective work relationships with client and industry stakeholders (lenders, investors, FinTech institutions) - Develop and review staff performance, actively mentor and recruit team members - Lead regular industry-facing communications efforts, including operations updates to stakeholders, client presentations, and participation at industry conferences and events - Act as a brand ambassador for both the client and Guidehouse QualificationsPlease provide a list of Qualifications/Requirements: Required: - At least 10 years of management consulting experience required - Bachelors Degree or higher required - Must be willing and able to work onsite at Guidehouse NYC office location - Strong interpersonal communication and organizational skills required - Knowledge of financial loan origination and loan servicing required - Strong leadership skills, including people development and team building, required - Experience leading consulting engagements and developing and managing scope, budget, and schedule - Demonstrated track record of working in a collaborative, multi-disciplinary team Due to our contractual requirements, to be eligible for this role, you must be fully COVID-19 vaccinated at time of hire Preferred: - Masters Degree (e.g., MBA or similar) - Project Management certification (e.g., PMP) - Experience in federal financial services preferred - Experience with large-scale technology migrations a plus Additional RequirementsThe successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described. DisclaimerAbout GuidehouseGuidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Rewards and BenefitsGuidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include:

  • Medical, Rx, Dental & Vision Insurance
  • Position may be eligible for a discretionary variable incentive
  • Personal and Family Sick Time & Company Paid Holidays
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program

Keywords: Guidehouse, New York , Loan Operations - Associate Director, Executive , New York, New York

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