E-Commerce Associate Manager
Company: L'OCCITANE Group
Location: New York
Posted on: January 16, 2022
At Erborian, our mission is simple: bring you your best
complexion yet with the help of easy-to-use, unique hybrid
products. We aim to help you simplify your routine without skimping
on the level of care, protection, and nourishment your skin craves,
which is why our best-selling BB and CC Creams are the perfect
blend of coverage and skincare in one tube so you can feel good in
your own skin. With a presence in Paris, UK, Russia and Korea,
Erborian is quickly growing in the US and is looking to build a
stronger online presence.
The Associate will be responsible for the day-to-day strategy and
management of the e-commerce business, reporting to the General
Manager of Erborian US and working closely with the Paris Digital
Team. The candidate has a proven track record for project
management and will be responsible for optimizing the e-commerce
website to drive growth in traffic, conversion rate, and ultimately
sales. They will optimize inventory, manage visual merchandising,
oversee imagery and copywriting production, and be part of the
entire customer journey from acquisition to retention.
Marketing and Website Optimization/Management
Own the end-to-end management of product catalog and quality-check
all imagery and copy uploaded to site.
Ideate and design e-commerce experiences on Sales Force SFCC
platform and implement A+ content as well as best practices to
enhance conversion rates and engagement.
Identify and troubleshoot website bugs and constantly monitor
website and data to drive improvements in the online shopping
Plan and optimize the e-commerce marketing calendar based on
holiday sales, promotions, and new product launches.
Work with E-CRM team on email copy, campaign planning and retention
strategies and production.
Forecast and own the buying/replenishment strategy based on market
trends and growth objectives.
Track, plan and manage inventory flow to e-commerce warehouses.
Guide key marketing and content strategies across CRM and the
website based on inventory availability, excess stock, and sales
Ensure that website inventory is accurate and reflective of
Own strategy for Customer Care - ensuring adherence to CS policies,
building new processes as needed, and suggesting improvements for
existing rules. Consistently track competitive landscape for
best-in-class customer experience.
Act as key liaison between warehouse, logistics, and customer care
teams to ensure smooth processing of outbound orders and
Identify any bugs with the order fulfillment process and raise
issues to relative departments.
Provide product knowledge training to the Customer Care team.
1-3 years+ of experience in E-commerce, Digital Marketing, or Data
Exceptional attention to detail, data-driven problem-solving
abilities, and process-obsessed
Excellent analytical, writing, and presentation skills
Advanced Excel Skills
A self-starter with the ability to problem solve and brainstorm in
a fast-paced, collaborative environment and act with a strong sense
Ability to work effectively with and present to individuals at all
A keen listener, capable of receiving feedback and pivoting
strategy with agility and analytical aptitude.
Flexibility to wear many hats and own the entire e-commerce
experience from ideating and design to execution and analysis.
Experience in Salesforce a plus
Experience in beauty a plus
L'Occitane North America offers a competitive compensation package
and a comprehensive benefit offering that includes: Medical, Dental
& Vision Plans, Healthcare, Dependent Care, Transit and Parking
Flexible Spending Accounts, Life Insurance, 401(k) Plan, Generous
L'Occitane discount, Paid Vacation, Personal Days, Summer Fridays
L'Occitane North America is an equal opportunity employer. We value
a culture of inclusion and diversity within our workforce. We are
committed to maintaining a workplace free from prohibited
employment conduct, including discrimination based on age, color,
disability, marital or parental status, national origin, race,
religion, sex, sexual orientation, gender identity, veteran status
or any other legally protected status in accordance with applicable
federal, state and local laws.
Employment is subject to verification of references and background
Keywords: L'OCCITANE Group, New York , E-Commerce Associate Manager, Executive , New York, New York
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