NewYorkRecruiter Since 2001
the smart solution for New York jobs

E-Commerce Associate Manager

Company: L'OCCITANE Group
Location: New York
Posted on: January 16, 2022

Job Description:

At Erborian, our mission is simple: bring you your best complexion yet with the help of easy-to-use, unique hybrid products. We aim to help you simplify your routine without skimping on the level of care, protection, and nourishment your skin craves, which is why our best-selling BB and CC Creams are the perfect blend of coverage and skincare in one tube so you can feel good in your own skin. With a presence in Paris, UK, Russia and Korea, Erborian is quickly growing in the US and is looking to build a stronger online presence.

Job Summary:
The Associate will be responsible for the day-to-day strategy and management of the e-commerce business, reporting to the General Manager of Erborian US and working closely with the Paris Digital Team. The candidate has a proven track record for project management and will be responsible for optimizing the e-commerce website to drive growth in traffic, conversion rate, and ultimately sales. They will optimize inventory, manage visual merchandising, oversee imagery and copywriting production, and be part of the entire customer journey from acquisition to retention.

Marketing and Website Optimization/Management
Own the end-to-end management of product catalog and quality-check all imagery and copy uploaded to site.
Ideate and design e-commerce experiences on Sales Force SFCC platform and implement A+ content as well as best practices to enhance conversion rates and engagement.
Identify and troubleshoot website bugs and constantly monitor website and data to drive improvements in the online shopping experience.
Plan and optimize the e-commerce marketing calendar based on holiday sales, promotions, and new product launches.
Work with E-CRM team on email copy, campaign planning and retention strategies and production.
Inventory Management
Forecast and own the buying/replenishment strategy based on market trends and growth objectives.
Track, plan and manage inventory flow to e-commerce warehouses.
Guide key marketing and content strategies across CRM and the website based on inventory availability, excess stock, and sales goals.
Ensure that website inventory is accurate and reflective of warehouse stock.
Operations/Logistics/Customer Care
Own strategy for Customer Care - ensuring adherence to CS policies, building new processes as needed, and suggesting improvements for existing rules. Consistently track competitive landscape for best-in-class customer experience.
Act as key liaison between warehouse, logistics, and customer care teams to ensure smooth processing of outbound orders and returns.
Identify any bugs with the order fulfillment process and raise issues to relative departments.
Provide product knowledge training to the Customer Care team.

Bachelor's degree
1-3 years+ of experience in E-commerce, Digital Marketing, or Data Analytics.
Exceptional attention to detail, data-driven problem-solving abilities, and process-obsessed
Excellent analytical, writing, and presentation skills
Advanced Excel Skills
A self-starter with the ability to problem solve and brainstorm in a fast-paced, collaborative environment and act with a strong sense of accountability.
Ability to work effectively with and present to individuals at all levels.
A keen listener, capable of receiving feedback and pivoting strategy with agility and analytical aptitude.
Flexibility to wear many hats and own the entire e-commerce experience from ideating and design to execution and analysis.
Experience in Salesforce a plus
Experience in beauty a plus

L'Occitane North America offers a competitive compensation package and a comprehensive benefit offering that includes: Medical, Dental & Vision Plans, Healthcare, Dependent Care, Transit and Parking Flexible Spending Accounts, Life Insurance, 401(k) Plan, Generous L'Occitane discount, Paid Vacation, Personal Days, Summer Fridays and Holidays.

L'Occitane North America is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce. We are committed to maintaining a workplace free from prohibited employment conduct, including discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.

Employment is subject to verification of references and background check investigation.

Keywords: L'OCCITANE Group, New York , E-Commerce Associate Manager, Executive , New York, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds