Pharmaceutical Promotional Review Manager
Location: New York
Posted on: January 16, 2022
Functional Lead - Pharmaceutical Marketing Operations
**HYBRID ROLE - Must be either near Collegeville, PA or Manhattan,
Oversees & supervises Indegene's functional teams with minimal
oversight and supervision from Marketing Operations SMEs and Team
Leverages process-specific Subject Matter Expertise to guide direct
reports and liaise with client contacts to support operations.
Drives standardization and consistency in how their teams operate
and support the business.
Creates and documents best practices within their functional line
of ownership and shares with Marketing Operations team.
Proactively identifies and recommends improvements within their
functional lines to appropriate Marketing Operations SME.
Responsibilities include interviewing, hiring, and training
employees; planning, assigning and directing work; appraising
performance; rewarding and providing constructive feedback to
employees; addressing complaints and resolving problems.
Works with the Marketing Operations Vendor Management SME to
maintain RC Calendars and staff assignments to optimize service
levels and maintain fiscal responsibility
Creates and maintains training plan for new hires and coaches all
direct reports and tracks completion of trainings and timing.
Completes necessary tasks and helps resolve complex customer
situations allowing direct reports to maintain focus on day-to-day
Ensures direct reports are set up for success to be prepared to
complete their daily expectations
Manages team members workload, including vacation and OOO time
Defines intake process for their teams work to ensure efficient
routing and team utilization
Ensures marketing reports are processed and maintained (expiration
reports, brand prioritization reports)
Completes quarterly audits with RC teams and coordinators to
observe interactions and identify coaching opportunities
Ensures rewards and recognition are issued, documented formally
(i.e. to be used for leadership presentations) and escalated to the
Vendor Management SME for transparency back into Pfizer
Schedules quarterly check-ins with Marketing Operations Team Lead
and Vendor Management SME to present quarterly challenges the
Functional teams are facing to get support and resolutions to
challenges, discuss team performance, observations, and identify
process improvements required.
Maintains staffing plan lists and leads the onboarding, equipment
maintenance & ordering of supplies Meets with Vendor Management SME
on a monthly basis
Ensures SOW/SLA expectations and agreements are met and tracked
Updates Get Access for onboarding and offboarding of Indegene
Assesses team structure to optimally support the business based on
brand needs and aligns resource talent accordingly.
Implements mechanisms to improve operational metrics and tracking
to ensure that the process conforms with contractual requirements,
legal obligations, and policies and procedures.
Ensures all project and program documentation is up to date and
Indegene is a strategic solutions partner to several of the Top 50
life-sciences and healthcare organizations worldwide. We help
global healthcare organizations address complex challenges by
seamlessly integrating analytics, technology, operations and
medical expertise. We offer Medical, Marketing, Risk, Healthcare
Quality, Clinical Effectiveness, and Care Management solutions
through a comprehensive portfolio of solutions and technology
With offices in the United States, Canada, throughout Europe,
Japan, China, Australia and headquartered at India, Indegene can
partner globally with clients; leverage a global talent pool of
clinicians, technologists, creative specialists, domain experts,
and business process specialists; deploy global infrastructure
assets; and harness global healthcare knowledge to solve complex
To build on our success, increase our share of the market and drive
innovation for non-linear growth, we are looking for a passionate
people with an entrepreneurial mindset, innovative with an ability
to work in fast paced environment and collaborative to work with
For more details with regard to our capabilities, visit us at
Keywords: Indegene, New York , Pharmaceutical Promotional Review Manager, Executive , New York, New York
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