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Pharmaceutical Promotional Review Manager

Company: Indegene
Location: New York
Posted on: January 16, 2022

Job Description:

Functional Lead - Pharmaceutical Marketing Operations Manager
**HYBRID ROLE - Must be either near Collegeville, PA or Manhattan, NYC

Key responsibilities:
Oversees & supervises Indegene's functional teams with minimal oversight and supervision from Marketing Operations SMEs and Team Lead.
Leverages process-specific Subject Matter Expertise to guide direct reports and liaise with client contacts to support operations.
Drives standardization and consistency in how their teams operate and support the business.
Creates and documents best practices within their functional line of ownership and shares with Marketing Operations team.
Proactively identifies and recommends improvements within their functional lines to appropriate Marketing Operations SME.
Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and providing constructive feedback to employees; addressing complaints and resolving problems.
Works with the Marketing Operations Vendor Management SME to maintain RC Calendars and staff assignments to optimize service levels and maintain fiscal responsibility
Creates and maintains training plan for new hires and coaches all direct reports and tracks completion of trainings and timing.
Completes necessary tasks and helps resolve complex customer situations allowing direct reports to maintain focus on day-to-day issues.
Ensures direct reports are set up for success to be prepared to complete their daily expectations
Manages team members workload, including vacation and OOO time
Defines intake process for their teams work to ensure efficient routing and team utilization
Ensures marketing reports are processed and maintained (expiration reports, brand prioritization reports)
Completes quarterly audits with RC teams and coordinators to observe interactions and identify coaching opportunities
Ensures rewards and recognition are issued, documented formally (i.e. to be used for leadership presentations) and escalated to the Vendor Management SME for transparency back into Pfizer leadership
Schedules quarterly check-ins with Marketing Operations Team Lead and Vendor Management SME to present quarterly challenges the Functional teams are facing to get support and resolutions to challenges, discuss team performance, observations, and identify process improvements required.
Maintains staffing plan lists and leads the onboarding, equipment maintenance & ordering of supplies Meets with Vendor Management SME on a monthly basis
Ensures SOW/SLA expectations and agreements are met and tracked accordingly
Updates Get Access for onboarding and offboarding of Indegene staff
Assesses team structure to optimally support the business based on brand needs and aligns resource talent accordingly.
Implements mechanisms to improve operational metrics and tracking to ensure that the process conforms with contractual requirements, legal obligations, and policies and procedures.
Ensures all project and program documentation is up to date and audit ready.

About Indegene:
Indegene is a strategic solutions partner to several of the Top 50 life-sciences and healthcare organizations worldwide. We help global healthcare organizations address complex challenges by seamlessly integrating analytics, technology, operations and medical expertise. We offer Medical, Marketing, Risk, Healthcare Quality, Clinical Effectiveness, and Care Management solutions through a comprehensive portfolio of solutions and technology platforms.

With offices in the United States, Canada, throughout Europe, Japan, China, Australia and headquartered at India, Indegene can partner globally with clients; leverage a global talent pool of clinicians, technologists, creative specialists, domain experts, and business process specialists; deploy global infrastructure assets; and harness global healthcare knowledge to solve complex industry challenges.

To build on our success, increase our share of the market and drive innovation for non-linear growth, we are looking for a passionate people with an entrepreneurial mindset, innovative with an ability to work in fast paced environment and collaborative to work with global teams.
For more details with regard to our capabilities, visit us at

Keywords: Indegene, New York , Pharmaceutical Promotional Review Manager, Executive , New York, New York

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