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National Airfreight Operations Manager

Company: Laufer Group International
Location: Inwood
Posted on: January 16, 2022

Job Description:

Company:Laufer Group International is a Freight Forwarder and Brokerage. Headquartered in New York with another 7 offices in the United States and dedicated partners strategically located throughout the world, Laufer Group International has the expertise, resources, and market knowledge to provide customers with true global logistics solutions. Laufer has an established logistics and service solution that provides customers with improved shipping flexibility, enhanced operational control, and exceptional customer service. Each customer has access to a customized logistics platform providing air freight and ocean services, logistics, customs brokerage, and purchase order and export management.Laufer is a different type of logistics company. We strive to make our industry more progressive. We challenge conventional ways of doing business by developing innovative and customized supply chain solutions. We help our customers break away from yesterday's business model to succeed in today's world.Responsibilities:

  • Manage national airfreight operations & pricing through uniform, standardized processes.
  • Manage import/export gateway operations within the USA.
  • Implement and continuously enhance operational procedures related to airfreight.
  • Create SOP's & best practice catalogues.
  • Identify and implement productivity improvements.
  • Maintain strong relationships with vendors & overseas partners (agents).
  • Negotiate airline rate contracts specific to business needs and sales initiatives.
  • Maintain awareness of changes in industry laws, regulations, and other government requirements. Share this information internally and make adjustments in the operation to adhere by.
  • Serve as the Primary or Alternate Indirect Air Carrier Security Coordinator.
  • Capable of implementing a new TMS System and safeguard financials, operational, and compliance data integrity.
  • Adhere to high ethical standards, and comply with all regulations/applicable laws.
  • Attend training & development sessions.
  • Travel required (up to 25% of the time)Internal Team:
    • Collaborate with BDM on business development plans.
    • Support onboarding of new business.
    • Address customer satisfaction issues promptly.
    • Collaborate with BDM and Operations teams to maximize the company's presence with the mutual goals of retaining all existing business and gaining new business.
    • Act as the liaison for our back-office operations.
    • Manage operational escalations and ensure issues are immediately resolved.
    • Responsible for product P&L.
    • When needed, support AR/AP departments with internal & external processes.Internal Management:
      • Assist in the hiring, onboarding, and development of airfreight staff.
      • Assist with training program and ensure that the staff have all required tools & knowledge for their duties.
      • Manage and support all projects related to the airfreight product.
      • Understand, communicate, and execute management goals.
      • Implement, monitor, & measure operational Key Performance Indicators (KPIs).
      • Assist & provide feedback for staff reviews.
      • Address employee satisfaction issues promptly.
      • Establish quality control goals and ensure that they are achieved.
      • Display expertise in our TMS system and provide training/on-going support to employees.
      • Develop and maintain positive relationships internally across all departments and functional areas, as well as externally with customers and key suppliers.Qualifications:
        • Minimum of 10 years' experience in airfreight management
        • Exceptional knowledge of the Airfreight and Freight Forwarding Industry
        • Sufficient knowledge of modern management techniques and best practices
        • Excellent organizational skills
        • Results driven and customer focused
        • Leadership and human resources management skillsBenefits
          • Medical, Dental, and Vision Benefits with company cost-sharing
          • Health Savings Account medical benefit option with a company contribution to the health savings account
          • No cost Medical Bridge Program to assist with costs that may be attributable to the plan deductible
          • Medical and Dependent Care Flexible Spending Accounts
          • No cost Short-term disability, Long-term disability, Life, and AD&D insurance
          • 401(k) Retirement Plan with a generous company match
          • Paid Time Off (over 4 weeks of PTO by year 5 with Laufer)
          • No cost Employee Assistance Plan to assist with emotional well-being, family and relationships, legal and financial matters, and more
          • Employee Recognition Program
          • Giveback Program - each employee is given $500/year to donate to a charity (Laufer has donated over $1 million!!!)
            Commuter Benefits for employees traveling to and from the NYC officeINDLPHtXtEPW4tv

Keywords: Laufer Group International, New York , National Airfreight Operations Manager, Executive , Inwood, New York

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