Supplier Management Team Lead
Location: New York
Posted on: January 16, 2022
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Location: RICHMOND, VA, United States
Date Posted: Jan 3, 2022
Category: Program Management
Subcategory: Program Mgmt
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Yes
Benefits: Click here
Why SAIC? Not only is it a premier fortune 500 technology
integrator, but SAIC takes time to listen to their employees and
customers alike. I'm given the opportunity to excel because I'm
given the tools and the resources to do my job and to do it well.
At SAIC, it starts with our leadership, they take action. I think
one of the key ingredients is, to our success, is our unwavering
commitment to diversity, equity and inclusion. We encourage diverse
teams, equitable employee experiences, and an inclusive culture
where all employees can be their authentic selves, feel empowered
and make a difference. So if you have the drive, you want to make a
difference, have your voice heard. And what an opportunity to
excel...SAIC is the place for you. We asked Debra: Q Why SAIC?
Employee Q&A Job DescriptionDescription About the SAIC MSI
Program Science Applications International Corp. (NYSE: SAIC) was
awarded a contract by the Commonwealth of Virginia to serve as a
multisourcing service integrator (MSI). Under the contract, SAIC
will provide an innovative approach to assist the Virginia
Information Technologies Agency (VITA) with modernizing the state's
technology infrastructure. Under the contract, SAIC will coordinate
and monitor multiple IT infrastructure services suppliers for state
executive branch agencies. The MSI is the cornerstone of a strategy
that will diversify the state's portfolio of suppliers, improve
service delivery quality, ensure cost-competitiveness, and provide
transparency and accountability into the commonwealth's service
delivery platform. Position Summary SAIC is seeking a Supplier
Management Team Lead to join our team supporting a major state &
local government customer. Essential duties of this position
- Develop, monitor, and manage relationships with Customer,
Stakeholder and Supplier teams to leverage and engage
- Facilitate and participate in meetings and discussions between
Suppliers and the appropriate Platform and Customer Resources
- Actively Manage and Track Governance Activities for Suppliers
through speedy logging, tracking and resolution of risks, issues,
actions and decisions.
- Measure Supplier performance, including Suppliers' ability to
define issues, respond and escalate appropriately, engage relevant
stakeholders when required, and solve issues efficiently.
- Ensure thorough account management by reviewing established
quality metrics, validating Supplier resource allocations are as
defined and required, and ensuring Suppliers are providing the
services and obligations in accordance with contracted terms
outlined in their respective contracts
- Establish and implement quantifiable measures to monitor
quality and on time delivery of Supplier's services, contractual
obligations, and deliverables, and maintain and track third-party
vendor and service provider information.
- Establish, monitor, maintain and continually improve Platform
Operating Level Agreements, between the MSI and Suppliers, and
Suppliers with other Suppliers, where applicable and
- Facilitate bi-directional knowledge exchange between Suppliers
and stakeholders by coordinating trainings and providing
appropriate process and procedure documentation
- Develop and maintain a repository of Supplier Contract
documentation, key resources, and partnership strategy.
- Provide Supplier management support during problem or outage
situations, including management of follow up activities through
root cause analysis.
- Monitor and evaluate processes and work with Suppliers and
Stakeholders to streamline effective crisis management and on-going
support as an escalation point.
- Work with procurement and contract stakeholders to negotiate
vendor agreement terms varying in size, scope, and type.
- Facilitate roadmap sessions and executive discussions with
Supplier and Stakeholder teams to promote an understanding of
Supplier roadmaps and strategic direction. Qualifications Required
Education and Experience The ideal candidate will have experience
in Vendor or Contract Management, Familiarization with ServiceNOW
and ITIL V3 or ITIL 4 practices, Service Modernization and
deployment, and IT Operations Experience, including customer portal
and Service Catalog, Operating Level Agreement Management and
integrations with 3 rd parties and tools. Other key attributes
- Experience with direct and indirect resources including
supervision of direct technical support staff, coordination of 3 rd
party and vendor resources to achieve objectives.
- Excellent communicator and collaborator, capable of working
independently and in small and large teams
- Ability to lead / assist with formulation and definition of
solution scope and objectives while working with a team of Analysts
on service and contractual requirements and specifications.
- Conducts investigations of considerable complexity and resolves
- Able to provide guidance and training to less-experienced
- The ideal candidate will have demonstrated experience as a
service delivery manager in a state & local government environment.
Experience in IT service management, vendor and/or supplier
management and customer satisfaction management is a must.
- Experience with the management of multiple vendors,
subcontractors including direct and indirect resources is
preferred, as is experience in project and/or financial
- Demonstrated track record of working toward pre-determined
long-range goals and objectives. Assignments are often
self-initiated and/or escalated from various stakeholders.
- Bachelors and 6 -years or more of related experience; Masters
and 4 -years or more of related experience. -May accept an
additional 4 years of experience in lieu of a degree. -
- ITIL certification preferred (Foundation or above)
- Strong attention to detail and organizational skills. Excellent
communications skills in a customer-facing role, preferred.
- Strong skills with MS Office products and Microsoft SharePoint,
ServiceNow and/or Service Management Toolsets, preferred.
- Experience with Contract Management, preferred
- Experience with Team Management, in an IT Management capacity,
COVID Policy: Prospective and/or new employees are required to
adhere with SAIC's vaccination policy. All SAIC employees must be
fully vaccinated and they must submit proof of vaccination on their
first day of employment. Prospective or new employees may seek an
exemption to the vaccination requirement at Contact Us and must
have an approved exemption prior to the start of their employment.
Where work is performed strictly at a customer site, customer site
vaccination requirements preempt SAIC's vaccination policy.
Target salary range: $85,001 - $95,000. The estimate displayed
represents the typical salary range for this position based on
experience and other factors.
OverviewSAIC - is a premier Fortune 500 - technology integrator
driving our nation's technology transformation. Our robust
portfolio of offerings across the defense, space, civilian, and
intelligence markets includes secure high-end solutions in
engineering, digital, artificial intelligence, and mission
solutions. Using our expertise and understanding of existing and
emerging technologies, we integrate the best components from our
own portfolio and our partner ecosystem to deliver innovative,
effective, and efficient solutions that are critical to achieving
our customers' missions.
We are more than 26,500 strong; driven by mission, united by
purpose, and inspired by opportunities. SAIC is an Equal
Opportunity Employer, fostering a respectful work culture based on
diversity, equity, and inclusion that values all contributors.
Headquartered in Reston, Virginia, SAIC has annual revenues of
approximately $7.1 billion. For more information, visit saic.com .
RICHMOND, VA, United States
Keywords: Saic, New York , Supplier Management Team Lead, Executive , New York, New York
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