Customer Success Manager

Company: Aporia
Location: New York
Posted on: May 16, 2022

Job Description:

Job DescriptionAporia is a fast-growing start-up, on a mission to empower businesses to trust AI and use it responsibly and fair. Used by data science teams across the globe, Aporias ML Observability platform is trusted by organizations of all sizes and industries, from F500 companies to start-ups, to monitor, explain, and improve their machine learning models. After achieving our recent milestone of $25M Series A funding led by Tiger Global, were growing at lightning speed and expanding our offices in Tel Aviv, the US, and around the world. we can validate Aporia has a very clear product-market fit. If selling cutting-edge technology that is top of mind for every company in the world excites you, this should be your next landing spot. As an Aporian, youll become an essential part of our journey, helping to shape the future of AIWhat you'll do:

• Proactively own and manage a portfolio of enterprise/midsize level accounts and become their trusted advisor and influencer.
• Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
• Answer customers and prospects regarding product knowledge, best practices and how-to.
• Create and grow the customer knowledge hub.
• Perform quarterly business reviews with customers and work directly with product management and support teams to ensure customer satisfaction.
• Own your accounts, build the relationship with the technical and management teams and with C-level executives. Promote Aporias value through understanding customers business needs, engaging sales and product teams internally and delighting the customer throughout the customer journey.
• Manage the implementation of new use cases, best practices, and functionality to expand existing accounts
• Collaborate with Sales to ensure customers' contract renewal and expansionRequirementsRequirements
  • 3-5 years of B2B SaaS customer success, account management or consulting experience working with mid to large, enterprise-level accounts.
  • Excellent communicator with fluent spoken and written English.
  • Problem-solving skills: youre a natural troubleshooter, process oriented and a good communicator.
  • Tech-savvy with a grasp of data science and machine learning or a great learner who can grasp new technologies fast
    
    Advantage:
    • Data science or machine learning engineering background
    • Hands-on technical knowledge with scripting and data analysis
    • Familiarity with SaaS / REST APIs
    • Sales background

Keywords: Aporia, New York , Customer Success Manager, Executive , New York, New York